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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was decent not the best not the worst. The air conditioner kinda sucked.
Business response:
We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We are sorry for the issues with the air conditioner. Your feedback will be shared with our maintenance team to fix it. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The stove wouldnt work, we had to go buy pots and pans to use. The staff was helpful but not always available.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the service and maintenance issue you encountered. We will share your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
The shower was not cleaned from the last persons who stayed there. Their bar soap was still I. The shower along with empty shampoo bottles. The toilet was also dirty with hair and urine on the seat.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
This hotel was well worth the price. I have paid more for hotels that I would not stay at again. I would definitely recommend this hotel.
Business response:
Thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver a great value at a fair price and we like hearing that we have accomplished just that. Thanks for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I had to wait outside the office for 20 minutes because they close the office and don’t keep people in there over night.
Room was dirty ,no amenities soap or shampoo,only one towel for 2 guests
Business response:
Thank you for reviewing your stay. Although you had a comfortable stay, we are sorry for the cleanliness issues you experienced. Your comments have been shared with the housekeeping team to ensure this does not repeat. Kindly note, our brand standards require us to keep the in-room amenities and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope you will give us the chance to redeem our selves in the future. Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.