Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Valerie, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and we're working with them to fix all the problems you mentioned. Wehope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. We look forward to having you visit again so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Craig, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Linda, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We are sorry your room was not 100% ready for your arrival and that areas were missed in preparation. This is not normal for our hotel, and your feedback will be reviewed with the team to ensure all procedures are being followed. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

LaTasha, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We hope that you will give us the opportunity in the future to provide the servic... read more