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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wifi wasn't working
Business response:
Bianca, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we are sorry for the inconvenience you had with our wifi. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Good area, great price, clean, comfortable. It was what i needed for 1 night.
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you had a great stay with us and that you were impressed with the great value we offer. Thank you again for choosing to stay with us. We can’t wait to welcome you back. Sincerely, Hotel Management
Could use a full stove in the rooms but other than that everything was great.
Business response:
Claude, thank you for staying at Extended Stay America. We are glad to know you enjoyed your time with us and we look forward to your next visit. Sincerely, Hotel Management
The carpet in my room had red stains all over. The breakfast is a joke.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable and quiet Everything worked. Front desk was pleasant
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you had a great time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
DON'T COUNT ON USING KITCHEN. Butbquiet/clean USELESS KITCHENS!!! NO Oven. No cooking or eating tools (pan, forks, plates, even a paper towel. The whole POINT. OF ESA!!) Walls weren't too thin, breakfast don't factor in, dryers in laundry ARE DISGUSTING and coated my clothes with lint (traps screwed in). Easy area QT in parking lot. Happily stay again for the price.
Business response:
Alexandrea, thank you for reviewing your stay. We're sorry for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we're taking immediate steps to make sure future guests do not encounter the same problems. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a chance to impress you ... read more
Nice stay but could do a little better I feel they should make sure things are working properly before renting a room to anyone. Yes the bed was comfortable but the past 3 times I've been there, there is something wrong with the room assigned to me and I have to be switched to different rooms.
Business response:
Thank you for being loyal to Extended Stay America. We are pleased to know you had a good stay with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Happy Stay Overall The staff was super nice and helpful. The room had beds that were not particularly comfortable and there was mold in the kitchen sink area undet the faucet knobs. This made me sick as i have an extreme sensitivity to mold which probably would not affect most people.
Business response:
Carol, thank you for choosing Extended Stay America. It feels good to know you had a great stay and that you were awed by the courteous service provided by our team. However, we are sorry for the inconvenience you had in your room. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.