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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and inconsiderate It was OK at first until my family and I got harassed about a payment that was already made, but they kept claiming they didn't receive it. After a day and a half they finally figured out that we where right. I spoke to the GM which his customer service sucks and he acted like they didn't do anything wrong and he felt he didn't have to give my family and I anything for the confusion and frustration him and his staff created not even an apology . I will not recommend anyone to stay here because they do ... read more
Business response:
LaSandra, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Price is cheap, with kitchen and breakfast included.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, and the ease and variety of our grab-and-go breakfast. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
John's stay It was a very nice trip. Accommodations were very good for the price.
Business response:
John, thank you for taking the time to review your stay at Extended Stay America. We are delighted to know our accommodations exceeded your expectations and that you found us to be a good value! We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Sincerely, Hotel Management
Business response:
Valerie, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Outside looks great. Inside not so much. Stains on carpet and wires for the phone line were exposed. Smells dirty and musky but room didn’t smell as bad as main lobby.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and we're working with them to fix all the problems you mentioned. Wehope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Versprochenes frühstück bestand aus kaffee und müsliriegel oder oatmeal zum selber machen.kein obst,brot oder ähnliches.kann man nicht auf der website als inbegriffenes Frühstück aufführen.
Business response:
Thank you for taking the time to post a review. We are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. We look forward to having you visit again so that we can provide you with a better stay. Sincerely, Hotel Management
My stay at this hotel was great very clean
Business response:
Craig, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Linda, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.