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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad business Up on our arrival, at the extended stay hotel they said that we did not have a reservation there. They did not see our name and did not allow us to have a room on top of that. They charged us for the room that we never stayed in without a refund.
The room leaked from the air conditioner the fridge and under the bathroom sink they sent someone to fix it and all he did was give us new towels to put on the floor that wa supper to last a week it left a smell and I couldn’t wait to leave
First room was nasty gave me another one maintenance came knocking on door early in the morning saying no one is suppose to be in that room. Didn’t have any towels clean the experience was terrible
Unable to locate the person at the front desk to check in for a hour the first room smells do I ask to switch rooms which was much better.
Business response:
Dear Shareefah, Thank you for sharing your experience with us. We sincerely apologize for the delay you encountered at check-in and for the condition of your initial room. That’s not the level of service or comfort we aim to provide. On the other hand, we’re glad we were able to move you to a better room, but we understand that the inconvenience and first impression may have impacted your overall stay. Your feedback has been shared with our front desk and housekeeping teams to ensure better responsiveness and room readiness ... read more
It was the grossest place I’ve ever stayed! Hair on the counter and in the sink. Dried food on the floor. It looked like it hadn’t ever been cleaned. The roomed reeked of pot all night and we could barely breathe.
Business response:
Dear Laura, We sincerely apologize for the unacceptable condition of your room, including the presence of hair, dried food, and lingering odors. Cleanliness is a top priority, and your feedback has been shared with our housekeeping and inspection teams to ensure thorough room checks moving forward. We are equally concerned about the reported smell of pot and will take steps to reinforce our smoke-free policy for the comfort and safety of all guests. We truly regret that your stay did not meet expectations and look forward fo... read more
The room was not cleaned correctly. The property is not kept up to part. Dirty elevators and stairwells. Staff were unorganized and unprofessional.
Business response:
Dear Chanella, We are truly sorry to hear about the cleanliness concerns you experienced, including the condition of your room, elevators, and stairwells. Cleanliness and maintenance are critical to our operations, and we are addressing these issues immediately with our housekeeping and facilities teams. Additionally, we regret that you found our staff to be unorganized and unprofessional. This is not reflective of our service standards, and we will be reinforcing training to ensure better guest interactions. We appreciate y... read more
Disgusting Hotel Got to hotel. Was told was overbooked and no rooms available. Hotel looks like a war zone and some place likely to get a disease from. Cannot recommend enough to never stay there
Business response:
Dear John, We sincerely apologize for the inconvenience and disappointment you experienced during your visit. It is never our intention to cause frustration for our guests, and we deeply regret that we could not accommodate your stay as expected. Your feedback is extremely valuable, and we take concerns about cleanliness and overall condition seriously. Please be assured that we will review these matters to ensure improvements are made. We appreciate you taking the time to share your experience and hope to have the opportuni... read more
BUGS!
Business response:
Dear Dylan, We are very disappointed to learn of the issues you experienced, and we would like to extend our apologies for the frustrations you encountered during your time with us. We value our guests’ feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.