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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t get the tv to show full screen. The mattress was very lumpy on one side
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your thoughts. We’re sorry to hear that aspects of your in-room experience didn’t meet expectations. Your feedback is important and has been shared with our team to help guide improvements. We hope to have the opportunity to provide you with a more comfortable visit in the future.Sincerely,Hotel Management
I pre booked for a night stay at this hotel only for them to tell me last minute that all their rooms were booked. Then I had to wait for 15 minutes for anyone to even help me. This had caused me to find another hotel! Working on getting my refund.
Business response:
Dear Guest,We sincerely apologize for the inconvenience caused by the overbooking situation and the delay in assistance upon your arrival. We understand how frustrating this must have been, especially after making prior arrangements. We truly value your feedback and are committed to improving our services. We regret your concern about the refund and appreciate you bringing this to our attention as we strive to address this matter promptly. Thank you for sharing your experience with us. We hope to have the opportunity to make... read more
When I arrived with a reservation, they had no room for me. I had to book another hotel. Not recommended.
Business response:
Dear Keith, Thank you for sharing your experience. It is truly regrettable that a room was not available upon your arrival, and we understand how frustrating that must have been. Ensuring a smooth check-in is a priority, and we sincerely apologize for any inconvenience this caused. Guest satisfaction is important, and feedback like yours helps in identifying areas for improvement. We appreciate you taking the time to share your thoughts and regret that we did not meet your expectations on this occasion. We hope to have the o... read more
Rip Off‼️‼️‼️ They Took My Money Off My Card‼️‼️ They charged me for a room that I didn’t have or sleep in
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and apologize for any inconvenience caused. We will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
3x a cjarm I checked in like any normal hotel got the keysto the room. I gathered my belongings and head to the room. The door wouldn't open. I put my things back in the car returned to the front desk and they redid the keys. Again i grabbed my belongings head to the room and they key didnt work. I put my thing back in the car and returned to the front desk for a third time. This time they said they had to switch rooms but none were "clean" they then took to along with them to f8nd another clean room, while in the lobby they... read more
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the malfunctioning key card reader and the front desk team's inability to provide it. We understand how this can disrupt your experience, and our maintenance team is working to repair it quickly. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
For your sanity, dont book here. The 10/10 ratings are fake. Believe the 2/10. I regretted booking this cheap hotel. I am doing a cross country long drive from to PA to Cali and I was not able to sleep. The room above me has a kid running around all night. People staying in the hotel looked suspicious and loud in their room. It appeared that some guest are living there for long term. They said no smoking but saw a lot of guest smoking by their door. Also, there was a car alarm going off all night. I had to go out 3x from my ... read more
Business response:
Dear Joshua, We are sorry about your disappointing experience and the unacceptable conditions you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we deeply regret that we failed to meet those standards in your room. The issues you described are unacceptable. We have already addressed these concerns with our housekeeping and maintenance teams to ensure immediate corrective action. Your feedback is invaluable, and we hope you’ll allow us to make this right and restore your trust in the f... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.