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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was unable to find the reservation once we arrived and offered little to no assistance to resolve the issue. In fact, while speaking with Hotels.com through the app, the Extended Stay rep was rude and dismissive. Another one of their co- workers came to check on them while we were trying to figure out the issue so they could "smoke". The co- either then continued to say there wasn't anything they could do, well need to pay out of pocket along with other comments that have a feeling of them simply not wanting to ... read more
Business response:
Dear Michael, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff is committed to providing an enjoyable stay for all our guests, and this incident does not reflect our usual service standards. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you dese... read more
Extended Stay room 315 Windows do not open or even crack open for fresh air No iron and ironing board Carpet by the recliner has four wear patches you can see the backing of the rug Kitchenette Electrical socket on wall between the stove and sink, does not work, even after trying to reset several times it does not work The larger burner on the counter stove top is not working. There was leftover spaghetti pasta on the burner. When I turned on both burners, it left very black marks on my hands. There was also pasta sauce left... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your accommodations did not meet expectations and recognize the importance of a fully functional and clean space. Your observations regarding maintenance and cleanliness are taken seriously, and we will ensure these concerns are addressed. We appreciate your patience and the feedback you’ve provided, as it helps improve the quality of our service. Our team is committed to delivering a more comfortable and well-equipped environment for all guests. We greatly ap... read more
The room is smelly
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us next time you're in the area so we can demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Do not stay here. Filthy!!! Smelly! Musty! So filthy and run down and smelly. It was rated 5.8 by hotels.com and should have been rated a 1 or not even listed at all. DUMP!!!
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping and maintenance staff work hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please revisit so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The keys didn’t work, rooms were dirty & charged me for the stay still trying to get a refund
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and address each one. We a... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.