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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Snow not removed, Dirty hallway carpet, Better breakfast options, Dog poop on the parking lot.
Business response:
Dear Lenora, We are sorry for the experience you had. We understand how unsettling it must have been with the disturbance caused. Please know we are investigating the situation to ensure it does not happen again. Our front desk team is always here to assist you. Please allow us to provide a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
Other people are rude and disrespectful to me and the property.
Business response:
Dear Shawn, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations, so we are disappointed that this was not your experience. Our front desk can always help you while you are our guest. We hope you will allow us another opportunity to welcome you and give you the exceptional stay you deserve.Sincerely,Hotel Management
Personal item came up missing from my room. No reason to complain bc they must have needed it more than me. Who ever took it. YOU ARE WELCOME
Business response:
Dear Christie,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Our door/frame was so damaged you had to football man throw yourself at the door for it to open it. They are TWIN BEDS not queen! There was stagnent old water in the bath tube. Bugs in the bathroom. No remotes for the tv. Absolutly terrible place to stay.
Business response:
Dear Ashley, Thank you for being our guest and sharing your observations through your review. We apologize for the various concerns you had regarding your room during your stay with us and for any inconvenience you experienced. If we had been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. Thank you once more, and we hope you will stay with us again the next time you are in the area. Until then, safe travels!Sincerely,Hotel Management
People hanging out in the courtyard smoking and drinking.
Business response:
Dear Latoyia,Thank you for bringing this to our attention. We’re sorry that your experience was impacted by disturbances in the courtyard area. Ensuring a comfortable and welcoming environment for all guests is important to us, and we are addressing this with our team to manage these situations better. Your feedback helps us maintain a pleasant atmosphere, and we appreciate your patience and understanding. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.