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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs!
Business response:
Dear Randy,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The service was awful and my room was disgusting. I'll sleep in my car before I step into that hotel ever again.
Business response:
Dear Guest,We’re truly sorry that your stay was disappointing and that our service and room cleanliness didn’t meet expectations. It’s our priority to provide each guest with a welcoming, well-kept environment, and we’re taking your feedback to heart as we work to improve our standards. Thank you for letting us know about these issues, as they help us create a better experience for all our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Managem... read more
The was a cigarette snuffed out on the floor behind the chair in the room and the chair and floor had cigarette burns everywhere for a room that allows no smoking!
Business response:
Dear Cally,We are deeply sorry for the unpleasant conditions you encountered in your room during your recent stay with us. We truly understand how this experience may have affected your comfort, and we are sorry for any inconvenience caused. Please know that while our guest rooms are intended to be smoke-free, we regrettably have occasional violations of this policy. Rest assured, we take these incidents very seriously and will address them with our team to prevent any future occurrences. Maintaining a clean, fresh, and up-t... read more
This property is disgusting there is dog poop everywhere and the staff are unfriendly. I do not recommend this place to anyone they let people blast music 24/7 making sleep impossible
Business response:
Dear Carter,Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
Awful. I learned a valuable lesson. Never stay at a place without 24/8 front desk. I went to my car about 8 am, came back to my room and the key card wouldn’t work. I go to the lobby, to have it reprogrammed, they are CLOSED UNTIL 10 AM! So use the phone to call their 24/7 line posted by the side entrance. Wait on hold over 22 minutes before an employee, living at the hotel, informed me “Good luck, they won’t answer the phone either” never again.
Business response:
Dear Stephanie, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your key card and the lack of front-desk assistance during your stay. Your experience does not reflect our commitment to guest satisfaction. We appreciate you bringing this to our attention, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a better experience in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.