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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for your rating. We are so sorry that you did not enjoy your visit. We would love another chance to show you a much better experience.
This place was more like a homeless shelter than a hotel.
Business response:
Thank you for the review of your stay, Melinda. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
I can't tell you how disappointing it is to see the issues that you experienced during your visit. We know how heavily of an impact issues like, plumbing problems can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can use this as an opportunity for improvement to maximize the guest experience.
This hotel was NASTY. The room was dusty, dirty and had hair on the floor. The fridge was old and the tub was broken.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and hope that your future travels are wonderful one... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
This property is horrible. The housekeeper was walking around in a robe behind the counter everywhere with no mask They gave me a room that was already rented then gave me another room with food in the microwave guest cursing all loud in lobby seems to be some drug use going on but wouldn’t refund me I didn’t feel comfortable to I left was only there almost an hour. Would let a dog stay here
Business response:
Thank you for your detailed review. We can't tell you how disappointing it is to see that you experienced the issues with overall cleanliness, customer service and lack of masks. I can assure you that none of this is acceptable based on our standards and we will be speaking with the team directly to address these concerns. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Running Toilet The toilet in the 1st room was running continuously and when I called the front desk, no one answered. After multiple calls to 800 & 850 #s, I was able to speak with someone but when I went to the desk (as advised) there were 2 ladies talking behind a closed door. When they finally opened the door (after I knocked hard...banging), the lady told me she “just broke” her finger and she’d have to come to the room to see what was wrong with the toilet. After a bit of explaining to her, a gentleman solved the proble... read more
Business response:
Thank you for this detailed review of your stay, Kiaura. We are terribly sorry that you encountered so many troubling experiences. Our number one goal is to provide you an excellent experience and outstanding customer service and we can't apologize enough that this is not what you received. I can assure you that we will use your feedback to revisit our standards and training to ensure that we improve in these areas for all our future guests. Thank you for sharing your feedback and we wish you all the best in your future trav... read more
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.