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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked
Business response:
Hello John. Thank you for taking the time to rate your stay. We are terribly sorry to hear that you were unable to stay with us due to the overbooking. We can certainly understand your frustration and are so sorry for the inconvenience that this caused. We are always looking for ways to improve and will use your feedback to do just that. We hope that your future travels are wonderful ones.
Room was close to front desk and all we Hurd all night was the door slamming shut every time came in and out. It was terrible
Business response:
Hello Joseph. Thank you for your feedback and review. We are so sorry for the issues that you experienced with the noise levels during your visit. We understand how important your time and peace are, and sincerely apologize for any disruptions that this caused. We are always looking for ways to improve the level of service that we provide and we will use your feedback to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
We will be filing complaints with both the BBB and DBPR Licensing with the state for the ammonia smell we had to endure the one night we stayed that caused pain and irritation to both myself and my son.
Business response:
We appreciate your honest feedback and review. We are extremely disappointed to see that your stay was impacted by the unpleasant odors and for any inconvenience that this caused. We never want your stay to be less than perfect and we will make sure that we communicate with the housekeeping team for proper action and resolve. We do hope that your future travels are both comfortable and pleasant.
On the website it did not mentioned being a extended stay clearly. Upon arrival there were people who clearly call the place home. At least 3 people walking dogs. The was no lobby, just a window front desk with a metal rolling door. The lady said she leaves at 8pm and "if you get locked out you have to pick that phone and call corporate". Everything looked old. The elevator had buttons missing. Once we arrived to 3rd floor , there was a very strong smell of urine, which got worst as we walk in front of some rooms. Lucky us o... read more
Business response:
Thank you so much for your very detailed review, Antonio. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful ... read more
There was no real lobby to speak of . When we arrived there was no one at the window; which had a bandaid on it to cover a crack on the window , aI suppose. The lobby wreaked with smoke apparently someone had they’re dog in the room barking , not to mention the sketchy people there. The hotel was overbooked by 25 rooms. I would never stay there ever . I’ll sleep in my car first!
Business response:
Thank you for sharing these details of your experience, Jeffery. Please accept our sincerest apologies that you encountered issues with the reservation due to room availability. This is never our intention, and we just hate to see that this happened. We are terribly sorry for any inconvenience that this created and will work hard to improve the overall guest experience moving forward.
The hotel overbooked themselves and gave my room away, I flew in late paid for a ride to the hotel only to find I didn’t have a room, the hotel didn’t communicate with me nor Expedia. Horrible customer service also
Business response:
Thank you for sharing your comments, Sheena. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Business response:
Hello Michael. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The staff was surly and rude. The manager Bryan was severely lacking in professionalism and was actually a jerk but most of the staff was like this Check in is not till 3 pm no on should have to wait an hour and a half to check in cause their room is not reasy
Business response:
Thank you for your review, Maria. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.