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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel needs some TLC in there rooms. They’re infested with roaches which makes it a unpleasant stay.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Pretty sketchy place tbh. No hotel lobby. One of our rooms had no pillows for one of the beds. Worst thing about it was the moldy absolutely disgusting smell. Rooms were decently clean but the smell was unbearable
Business response:
Thank you for your review, Drew. Please accept our sincerest apologies regarding the issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve our attention. We will make sure that we review these concerns with our housekeeping team for proper action and resolve. Best wishes in your future travels.
Have no comment on the property because our reservation wasn’t honored. No notification that they overbooked. We had to pay 3x as much for a room at the last minute.
Business response:
Thank you for sharing your comments with us, Janine. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Leaks n stinks but good price
Business response:
Thank you for your review, Gene. We are so sorry that you were not happy with your stay. We look forward to using your feedback to help us improve the level of service and experience that we provide to each guest.
Reserved over 4 days ago and once I get there the hotel is overbooked and a room is not available!! Really?? I live right here in the same city but how about folks that drove hours for their stay? This was supposed to be a parents night out so I just went back home but still it's not professional to not honor a room that was booked days ago.
Business response:
Thank you so much for taking the time to review your stay with us. We hate to see that we were not able to welcome you to our hotel due to the overbooking. We are so sorry that this impacted your special night out and would love another opportunity to show you a much better experience the next time you want to plan a staycation.
It was clean when I walked inside of my room but roaches was visible. 😫
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Cockroaches, bed bugs and cooking grease. Cockroaches, bedbugs and the place smells like used cooking grease and smoke. I slept in the car and I’m waiting for my money back. Don’t stay here.
NOOOOOOO Just do not do it. people! We could NOT stay there. SO MANY BUGS! And unsavories in the hallways. I have tried for 4 days, 12 phone calls so far, and cannot get anyone to connect me to Customer Care.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.