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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Waited an hour for someone to show up at the front desk to check in. Refrigerator didn't work. Electrical hazards everywhere.
Business response:
Dear Guest, We sincerely apologize for the delay at check-in and the issues you encountered with the refrigerator and electrical safety. Your concerns are very important to us, and we have addressed them with our team to ensure that these matters are corrected immediately. We strive to provide a seamless and safe experience for all our guests, and we're sorry we missed the mark during your stay. We hope you'll consider staying with us again so we can provide you with a much improved experience.Sincerely,Hotel Management
The property wasn't clean at all, and smells bad
Business response:
Dear Guest, We are truly sorry to hear that the cleanliness of the property did not meet your expectations, and we sincerely apologize for the unpleasant odor you experienced. Cleanliness and guest comfort are our top priorities, and we are addressing these issues with our housekeeping team to ensure a better experience for future guests. We value your input as it helps us improve our services and facilities. We hope you will consider staying with us again, as we are committed to providing a much improved and enjoyable exper... read more
Is a very dirty place. Roaches on the room, I ask to change my room two times. The employee was very nice and professional but the place is in very bad condition.
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. While we’re pleased to hear our staff provided professional service, we understand that cleanliness and maintenance are essential. Please know we take pest control seriously and work with professionals to ensure a clean environment. Your concerns will be addressed with our team to improve overall conditions. We appreciate your input and hope to provide a much better stay in the future. Sincerely, Hotel Management
Save your money!!!! Room was in terrible condition. Mold on window sill and bathroom ceiling. Door guard in bathroom had large mold deposits on it.Formica trim on sink counter coming off/bowed. Ceiling fan rusty and disgustingly dirty.
Business response:
Dear Guest, We sincerely regret that your room did not meet expectations. Cleanliness and maintenance are top priorities, and we take concerns like mold and wear seriously. We will address these issues with our housekeeping and maintenance teams to ensure improvements. It’s great to hear that you brought this to our attention, and we truly appreciate your input as it helps us enhance our guest experience. We hope for the opportunity to serve you better. Sincerely, Hotel Management
No one was at the front counter to help, literally had to called twice to ask for help, and after 30 min someone came to give is the key. Terrible experience.
Business response:
Dear Guest, We sincerely apologize for the delay you experienced at check-in and the frustration it caused. Our goal is to provide prompt and attentive service, and we regret falling short in this instance. Your comments have been shared with our team to improve response times and guest support. We appreciate your patience and understanding. Thank you once again, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
Room was cheap but filthy. Food crumbs under table, hole in wall behind door with old door non still lodged in wall, tub baseboard laying on floor, no coffee machine, disgusting stains on the mattress, and small bugs. Loud alarm on back door 24/7 not too good when people go out for a smoke in the middle of the night. You only get what you pay for.
Business response:
Good morning James, first I want to thank you for taking the time to tell us about your stay and experience while here at Extended Stay America, on West Tennessee Street. I want to apologize for your experience and your concerns are being taken serious. Please note that all your comments will be relayed to the housekeeping staff and I will be working with them to address these issues and coaching them to do a better job. I hope that you will give us another try in the future to see the changes that are taking place here. Aga... read more
Don’t stay here This was a terrible stay. Couldnt get tv to work, door was warped and had to lift to get it closed. very loud noises from Guests outside.
Business response:
Dear Robert, We sincerely apologize for the issues you encountered during your stay, including the TV and door problems, as well as the noise from other guests. We understand how frustrating these issues can be, and we take them seriously. Rest assured, we are addressing these concerns to ensure a more comfortable experience for future guests. We greatly appreciate your input and will work to improve in these areas. We hope you’ll consider staying with us again so we can provide you with a much better experience.Sincerely,Ho... read more
The elevator had trash in it the wall was filthy the toilet was not cleaned the floor was nasty it was gritty. I drop some water on the floor and used a towel to dry it was pure black. I will never stay again if i hadn't booked 3rd party i would have asked for my money backand slept in my car and wasn't just that room because i rend 2
Business response:
Dear Kenya, We extend our apologies for the cleanliness concerns you encountered regarding the elevators and the bathroom. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.