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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it took 3 hours in order to get a room. the front desk attendant Joe was great.. but for whatever reason clean rooms were not reloeased by the manager for him to giove to awaiting guests.
Business response:
Dear Mark, We sincerely apologize for the inconvenience you experienced during check-in. We understand how frustrating it must have been to wait for three hours. We're glad to hear that Joe provided excellent service despite the circumstances. We are addressing this issue with our team to ensure a more efficient process in the future. Thank you for your feedback, and we hope to provide a better experience on your next visit.Sincerely,Hotel Management
I need to be refunded I didn’t stay there that night
Business response:
Dear Iesha, Thank you for your feedback. We are genuinely sorry to hear that you did not stay with us and for any inconvenience this may have caused. We understand the importance of resolving this matter and recommend contacting the booking platform directly for assistance with your refund request. We will also review our processes to prevent similar issues in the future. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Nothing. They had put me in someone elses room. When i did get to my room there were coche roaches, blinds were broke, the phone did not work, the room was dirty. The worse place ive ever stayed at. Being that said i did not stay. I was trying to reach the desk and no answer. I left and came back next morning for a refund.
Business response:
Dear Richard, We sincerely apologize for the unacceptable experience you had during your stay. It is disheartening to hear about the issues with your room, including cleanliness, broken blinds, and a non-functional phone. Additionally, we apologize for the mix-up with room assignments and the lack of response from the front desk. Your feedback is crucial for us, and we are addressing these concerns with our team to prevent such occurrences in the future. We understand your decision to leave and are sorry for any inconvenienc... read more
Dirty room. Cockroaches in hall. I had a beetle on my neck when I entered room. Drug addicts live here so be prepared to have them knock on your door and try to enter like they did to my room. Fire alarm will go off in the middle of the night. Only good thing was the shower was warm.
Business response:
Dear Nathan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
We arrived to learn our reservation for two queen beds had been canceled. They offered us a single queen for three people. took us 30 minutes to check in because they said reservation couldnt be changed because booked with a 3rd party. They had one person in charge of front desk and cleaning rooms so there were long waits to talk to anyone because she was cleaning the rooms in between check ins. The room was filthy. Hair and other debris on the floor. Roach (alive) in our room. Dead ones in the hallway outside room. Fire ala... read more
Business response:
Dear Lisa, We sincerely apologize for the multiple challenges you encountered during your recent stay. It is truly disappointing to hear about the issues with your reservation, cleanliness concerns, and the inconvenience caused by the fire alarm. We understand your frustration and regret that we fell short of providing you with a comfortable and pleasant experience. Your feedback is invaluable, and we will address these issues with our team to ensure improvements in our service delivery and cleanliness standards. We apprecia... read more
Dirty filled with homeless
Business response:
Dear Evan, We deeply regret that your stay did not meet your expectations. Cleanliness and safety are top priorities for us, and we are sorry that we fell short during your visit. We are committed to addressing these matters to ensure a more comfortable experience for our guests in the future. Thank you for bringing these issues to our attention. We value your feedback and hope you will consider giving us another opportunity to provide you with a better stay. Thank you for bringing this to our attention.Sincerely,Hotel Manag... read more
Absolutely disgusting never stayed waiting on a refund
Business response:
Dear Jenna, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.