This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a reservation yet they gave away our room by 4 pm. Couldn’t bother to let us know, so when we arrived at11pm, we were informed. Completely unacceptable and unprofessional
Business response:
Dear Thomas, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding your reservation. We understand how frustrating this must have been and regret that we failed to communicate effectively with you. Please be assured that this is not reflective of our usual standards, and we will address the issue to prevent future occurrences. We hope to have the opportunity to welcome you back and provide a much more positive experience during your next stay.Sincerely,Hotel Management
Paid for a room and was told my room was booked already. Still haven’t had a refund. They wouldn’t give it to me. There’s no reason for this.
Business response:
Dear Anthony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Pictures are.false advertising. Dirty place, rusted appliances, worn out everything, roaches. Very bad.
Business response:
Dear Armand, Thank you for taking the time to review our hotel. We completely understand how these events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately with our team, and we hope to have the opportunity to regain your ... read more
They told me they purposely overbooked so when I arrived to check in, I was told they didn't have a room for me. I was told to seek a refund through Expedia but now they are refusing to refund my room.
Business response:
Dear Newell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Where do I start? First of all I better get a full refund for this reservation as we had to leave due to the strong smell of urine and marijuana although is a smoke free hotel, the roaches were everywhere, bathroom sink was broken, pain in the walls was cracked, there was a piece of pepper covering the fire alarm, the AC did not cool at all, and the window blinds where a different size there fire did not fit properly therefore people could see from the outside. No soap in the bathroom , hair dryer or hangers. Black bugs on b... read more
Business response:
Dear Linnette, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.8 star rating with 1,126 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.