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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They told me they purposely overbooked so when I arrived to check in, I was told they didn't have a room for me. I was told to seek a refund through Expedia but now they are refusing to refund my room.
Business response:
Dear Newell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Where do I start? First of all I better get a full refund for this reservation as we had to leave due to the strong smell of urine and marijuana although is a smoke free hotel, the roaches were everywhere, bathroom sink was broken, pain in the walls was cracked, there was a piece of pepper covering the fire alarm, the AC did not cool at all, and the window blinds where a different size there fire did not fit properly therefore people could see from the outside. No soap in the bathroom , hair dryer or hangers. Black bugs on b... read more
Business response:
Dear Linnette, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
35 min to check in; sticky floors: houseflies in room: shower head that sprays water everywhere; no soap; room door doesn’t latch; smells like smoke; no one onsite to help in morning until 10 am: loud road noise.
Business response:
Dear Matt,We sincerely apologize for the challenges you encountered during your stay. It is clear that your experience did not meet our standards, and we regret the inconvenience caused by the lengthy check-in process, cleanliness issues, and maintenance problems. We understand how frustrating this must have been, especially with the noise and lack of immediate assistance. Please know that your feedback is invaluable, and we are actively working to address these concerns to enhance our services. We appreciate your patience a... read more
Room was billed to Credit Card. We arrived at 10pm to learn they over booked. Zero rooms available we apologize come back later to see if someone checks out. Not good
Business response:
Dear Sandra,Thank you for sharing your experience. We apologize for the inconvenience caused by the lack of available rooms upon your arrival. This situation is not reflective of our usual standards, and we understand how frustrating it must have been. We try our best to accommodate every guest and regret that we could not uphold our commitment. Measures are being reviewed to prevent such occurrences in the future. We appreciate your patience and hope for the opportunity to provide a more satisfactory experience on your next... read more
Paid in advance, but no room on arrival I booked a room, paid in advance using one key. I arrived to check in and after a long wait, I was told that there was no room available and I would need to apply to Hotels.com for a refund.
Business response:
Dear James, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. It's disappointing to hear that, despite your advance booking and payment, a room was not available. This situation is not reflective of the service we aim to provide, and we understand your frustration with the need to seek a refund from a third party. Please know that your feedback will be reviewed to prevent such issues from occurring in the future. We appreciate your understanding an... read more
Bad
Business response:
Dear Seidy, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Overbooked
Business response:
Dear Randall, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to face an overbooking situation, and we regret that this impacted your stay. Ensuring our guests have a smooth and seamless experience is a top priority, and your feedback is valuable in helping us prevent such issues in the future. Please know we are committed to improving our booking process, and we hope to provide you with a much better experience in the future.Sincerely,Hotel ... read more
We were looking for a safe and clean facility for our daughter to stay before moving into her student housing. We chose this Extended Stay because of brand recognition and price. WE REGRET IT WHOLEHEARTEDLY! From roaches to late night fire alarms, lying and rude staff, and so much more. WE DO NOT RECOMMEND THIS PROPERTY!
Business response:
Dear Tara, Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your stay. Ensuring a safe and clean environment for our guests is a top priority, and it’s concerning to hear that we fell short in your case. Your comments will be reviewed with our team to address these concerns promptly. We appreciate your feedback and hope to improve our services for future guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.