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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for nightly rates This is an extended stay hotel. I wasn’t aware of that. No service. I called to get a remote for the tv as the one in the room did not work. They told me to come get new batteries. I asked if they could come to the room, they told me “this isn’t a 4 star hotel”.
Business response:
Hello Sandra. Thank you for sharing the details of your stay. We are so sorry that you encountered issues with the remote, along with not being aware of our value focused amenities. We are constantly looking for ways to improve the guest service and will use your feedback to help us do just that. Thank you for giving us the chance to host you and we wish you all the best in your future travels.
Awful We saw roaches as soon as we walked in, horrible and sketchy place!!! Will never stay here again nor do I recommend anyone to stay here.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings and any feelings of uneasiness. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We also apologize for the issues that you experienced with noise levels, cleanliness and customer service and will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your fut... read more
Canceled reservations
Business response:
Thank you for taking the time to review your stay, Jose. Please accept our sincerest apologies for the issues that you experience with your reservations. We can certainly understand the frustration that this would cause and will make sure that we review this with our team so that we can avoid this for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible There were cockroaches everywhere. The desk person made me wait 20 minutes to check in during working hours. When I got there at 6:00 PM, the room was not ready and they asked me to come back in an hour. Terrible service.
Business response:
Thank you for your review, Marlene. We are extremely disappointed to hear that this was your experience. We work diligently to ensure that our hotel is pest free, and we are so sorry that you ran into this issue during your stay. We also apologize for the level of customer service received and will make sure that we improve the experience we are creating for all our future guests.
Horrible service I had a court case in Tallahassee and I stayed there for nine days. I called ahead to inform them that my flight was delayed and I won't be checking in until after eight pm she told me that would be fine. I did checked in after eight pm and told her that I would like to check out Sat at three am she told that would be fine. I entered my assigned room and found little dog food in the corner of my room next to the air conditioner I was tired so the next day left at six thirty am to wait for my driver when I re... read more
Business response:
On behalf of our entire staff, we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better expe... read more
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Check-in Staff was friendly and very helpful and accommodating. Night staff was unhelpful caustic. Check our staff seemed unfamiliar with the system. The room appeared well sanitized but the general surrounding, facade and common areas (elevators etc) were not clean. Otherwise, you get what you pay for. The price was telling.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The air conditioner was broke and the whole place smelled like weed.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.