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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very dirty the toilet was clogged when I tried to contact front desk they were closed also none of the lights in the room worked except the bathroom. Wish it was better but the staff was amazing overall just the room was a problem.
Business response:
Thank you so much for your review. We are happy to see that you enjoyed the wonderful service from our staff, but are so sorry for the issues you encountered with the lobby hours, cleanliness and maintenance issues. We are constantly looking for ways to maximize the guest experience and will use your feedback to do just that. We do hope that your future travels are wonderful ones.
They charge me extra money days after I checked out
Business response:
I'm so sorry to hear that you were disappointed with your rooms and hope your billing situation has been resolved. Thank you for sharing your feedback.
I would look elsewhere if I were you.... I have stayed at Woodbridge Suites in the past. This is the only one where I was left disappointed. The room had fleas, and a poorly functioning air conditioning unit. We checked in right before the front desk shut down at 5pm. When we discovered the issues we called the front desk and followed the phone prompts for emergency maintenance requests and noone ever answered. While this is a suite hotel they provide nothing in regards to eating or cooking utensils. They expect you to buy t... read more
Business response:
We appreciate your detailed feedback regarding your stay. I can't tell you how shocked we are to hear that this was your experience. We are known for our superior level of cleanliness and are terribly sorry that your experience did not reflect this. We will use your feedback to address these concerns with our pest control provider, front desk and housekeeping team for proper action and resolve. Thank you for letting us know the areas that deserve our attention and we hope that all your future travels are wonderful ones.
Business response:
Thank you for taking time to review our hotel, Tommy. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us, Yamilet. We hope that you give us another chance to show you a much better experience the next time you come this way.
This is worst hotel, we were traveling to move my daughter in for college, got to the hotel and there was no front desk clerk to check us in, we dialed 500 on their “emergency phone” to only ring to an empty office behind me, waited an hour for someone to arrive and still no one showed up,Expedia called and they got no answer either after 30 mins, at this time were exhausted from the move and waiting we just got another hotel, and my card still was charged and now I am left fighting with the hotel for a refund
Business response:
Thank you for your feedback. We sincerely apologize for the issues with checking in as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light and the areas that we can improve upon. We can assure you that we will address this matter with our front desk team for proper action and resolve. We wish you all the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.