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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel received a flood and they failed to notify me to prior to arrival
Business response:
Thank you for your review. We are so sorry for the issue that you experienced with any flooding during your stay. Our team works hard to ensure that these matters are addressed swiftly so that you are not impacted during your time with us. We are so sorry for any inconvenience that this created and look forward to using your feedback to help us improve.
Smell bad, bad, bad If you do not smoke you are not going to be able to stay at this hotel fortunately I got a full refund.
Business response:
We are so sorry for the offensive odors that you experienced as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Worst stay ever checking out at 612 am It was so much noise in the late hour of the night no respect for other while we trying 2 rest
Business response:
Thank you for the review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you, Latrice. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
Read the reviews before booking When we arrived, we were told they did not have our reservation. The receptionist, Belinda, looked through her system & could not find our reservation. So we tempted to find another room at a different hotel when we were given this information but with no luck. We continued asking questions regarding the booking bc we were in town for a graduation & there were limited rooms available in Tallahassee that weekend. She didn’t give up & eventually found our two rooms on a print out. Both rooms wer... read more
Business response:
Thank you so much for your review. We value the opinion of all our guests as it makes us see the areas that may fall short in. We truly apologize that we failed to satisfy your expectations due to the issues with the overall cleanliness and and trouble with your reservation, Jenny. We will use the feedback that you provided to address these concerns with our housekeeping team for proper action and resolve. We do hope that your future travels are wonderful ones.
Business response:
We appreciate your review. We apologize that you did not enjoy your time with us and hope you give us another chance to show you a much better experience the next time you are in the area.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The room was very dirty the toilet was clogged when I tried to contact front desk they were closed also none of the lights in the room worked except the bathroom. Wish it was better but the staff was amazing overall just the room was a problem.
Business response:
Thank you so much for your review. We are happy to see that you enjoyed the wonderful service from our staff, but are so sorry for the issues you encountered with the lobby hours, cleanliness and maintenance issues. We are constantly looking for ways to maximize the guest experience and will use your feedback to do just that. We do hope that your future travels are wonderful ones.
They charge me extra money days after I checked out
Business response:
I'm so sorry to hear that you were disappointed with your rooms and hope your billing situation has been resolved. Thank you for sharing your feedback.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.8 star rating with 1,126 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.