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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El.personal horrible! Y los huespedes terrorificos!. El.lugar espantoso!
Business response:
Thank you for your honest review and comments, Andrea. We hate to see that you did not enjoy your time with us, and are so disappointed that we fell short in delivering an exceptional stay. We are always looking for ways to improve and your feedback will help us do just that. Best wishes in your future travels.
I liked that, right next to the property, there is a gas station with the lowest prices in town. I didn't like the lobby. It was small, hot, and unwelcoming. It felt more like the booking section of county jail. Only one of the staff members was courteous, and later, apologetic for the inconvenience I experienced when I got to the room. When I entered my room, there was a pile of ground sheetrock on the bathroom floor, the bathroom curtain was on the desk, and the bed was out of place. Obviously, work had just been performed... read more
Business response:
Hello George. Thank you for taking the time to rate your stay with us. Please accept our sincerest apologies for the issues that you experienced at our hotel. We work hard to maintain a clean hotel experience for each of our guests. We have protocols and checklists in place to ensure that all the rooms are guest ready. We can certainly understand your frustration over seeing that this was not completed and apologize for the impact that this had on your stay. We will communicate your concerns with our housekeeping and front d... read more
Ok stay Good: Clean room. Check in ladies were nice. Bad: the amenities you have to pay for anything extra needed for room. One towel per week. So if dropped on floor, you would have to pay for another. Very noisy as far as the rooms next door. Hear everything. When we checked in, the was an angry woman making a fuss because her room wasn't ready. So the employee told everyone it would be 45 minutes before we could check in. This was at 3:45. 15 minutes past check in. So that would be an hour past check in. When we returned ... read more
Business response:
We appreciate you for sharing the details of your stay with us, Tracy. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your ... read more
Shower head was being held on by a hair tie and roaches all throughout the room.
Business response:
Thank you for sharing your honest thoughts, Travis. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Not worth more than $ 30.00 per night!
Business response:
Thank you for taking the time to review your recent stay at our hotel, Yves. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Probably the worst hotel I’ve been to. Between the creepy guy in the elevator, the sad guy at the front, and the broken phone. And the uncomfortable bed and the crackheads outside it was horrendous
Business response:
Hello Katelyn. Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
On my day of check in there is no room available until after the check in time. Room smells like marijuana from previous guests. Toilet sink were not working probably. Toilet does not drain. When asked for a maintenance, front desk said they have no maintenance working on weekends. Told them that we can’t stay in the room because we need toilet they said we can wait until Monday or come down to get a pinger to do it ourselves. We end doing it. The hotel does said a thank you or accommodate us for a new room. This is beyond t... read more
Business response:
Thank you so much for your very detailed review, Justin. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful o... read more
Business response:
Thank you for taking the time to rate your stay with us, Amy. We hate to see the low rating and apologize for any issues that you experienced while at our hotel. We would love another chance to host you the next time you are in the area. Best wishes in all your future travels.
Roaches everywhere!!!!! Check in was a labor!
Business response:
Thank you for sharing the details of your stay with us. We can't tell you how disappointed we are to hear of your issues with the pest sightings. We work diligently in making sure that we address these concerns as soon as we are made aware and are so sorry for any inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.