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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Canceled reservations
Business response:
Thank you for taking the time to review your stay, Jose. Please accept our sincerest apologies for the issues that you experience with your reservations. We can certainly understand the frustration that this would cause and will make sure that we review this with our team so that we can avoid this for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible There were cockroaches everywhere. The desk person made me wait 20 minutes to check in during working hours. When I got there at 6:00 PM, the room was not ready and they asked me to come back in an hour. Terrible service.
Business response:
Thank you for your review, Marlene. We are extremely disappointed to hear that this was your experience. We work diligently to ensure that our hotel is pest free, and we are so sorry that you ran into this issue during your stay. We also apologize for the level of customer service received and will make sure that we improve the experience we are creating for all our future guests.
Horrible service I had a court case in Tallahassee and I stayed there for nine days. I called ahead to inform them that my flight was delayed and I won't be checking in until after eight pm she told me that would be fine. I did checked in after eight pm and told her that I would like to check out Sat at three am she told that would be fine. I entered my assigned room and found little dog food in the corner of my room next to the air conditioner I was tired so the next day left at six thirty am to wait for my driver when I re... read more
Business response:
On behalf of our entire staff, we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better expe... read more
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Check-in Staff was friendly and very helpful and accommodating. Night staff was unhelpful caustic. Check our staff seemed unfamiliar with the system. The room appeared well sanitized but the general surrounding, facade and common areas (elevators etc) were not clean. Otherwise, you get what you pay for. The price was telling.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The air conditioner was broke and the whole place smelled like weed.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Apparently this is not so much a hotel but section 8 housing. Every room stank of weed and there were people hanging in the parking lot at all hours doing drugs
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
Room review Took almost an hour to check in on a reservation. Tv did not work and no one ever made it to the room to fix. Was there 2 nights and didn't get new towels, and bed want made.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations due to the issues with checking and the TV. We can assure you that we will address these concerns with the team at the property for immediate improvement.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.8 star rating with 1,126 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.