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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no – we’re so sorry to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
We just hate disappointing guests. We are so sorry you were not pleased with your stay.
I requested clean towels the following morning of my stay and they told me I had to pay for them. I’ve never been charged to get clean towels. Completely unacceptable and I’ll never stay there again.
Business response:
Thank you for your review. We know most hotels provide daily cleaning with fresh towels so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide you with the best value possible, while also giving you more privacy during your longer stay. Any guest wanting a fresh set of sheets or towels in-between the scheduled housekeeping can wash our linen in the guest laundry room or can sw... read more
Never ever book at this hotel while in Tallahassee This hotel was the epitome of disgusting. Firstly, we arrived after late check in and waited nearly 40 minutes to get a room. Then, I find out they charged me for a room without me checking in. Secondly, We booked a non smoking room and received a smoking room. The haze of smoke on the floor was unbearable and the room was even worse. My children were all coughing and wheezing from the amount of smoke. It was literally the worse place I had ever stayed in my life. I had to s... read more
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
No one can be found at the front desk EVER. The only way to get them there is to call the front desk. I’ve had my door banged on every morning asking if I was gonna move out when I wasn’t moving out for a week. The place is not really clean, some of the doors don’t work, the keys sometimes don’t work, it smells like pot and smoke and food all the time, and you have to pay for EVERYTHING (access to internet, housekeeping, water, etc.). That means your towels don’t get replaced unless you want to pay $15 or so. The only good t... read more
Business response:
Valued Guest, We welcome your feedback and will address this matter right away
Bad management Poor management. Waiting 50 minutes in the lobby for someone to finally show up to check in. Then he was rude, as if we just woke him up.
Business response:
We are so sorry to hear this, Sherri, and we apologize for the inconvenience. Thank you for letting us know.
Cleanliness of hotel My sister killed bugs the first night all night. Mold on the windows, no towel service, the front desk closes st 10:00pm nightly, asked for non-smoking because of a medical condition I have was given a smoking room, first come first serve is what I was told, rooms had such an awful smell and the hallways. This wasn’t a pleasant stay and needless to say we will never stay there again. It wasn’t the pits but is in need of major upgrade.
Business response:
Thank you for your review, Mary. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We are so sorry for disappointing you.
Not great @ all! For the price gouge it was horrible we rented 2 rooms which costed over $1,000! Then no one gave us clean towels or made up beds at all for the 2 nights we stayed! No room service. Front desk closes @ a certain time! In one of the rooms rented shower didnt work @ all! & no one came to fix it when i complained!Only reason i stayed is because all hotels had absolutely no rooms availabe.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. We wish you well in your future travels.
What is that smell? Our room had quite the funky odor. Didn't seem clean at all. Expected better for the $$. Though the staff was very pleasant, probably won't stay here again.
Business response:
Thank you for reviewing our hotel. We love hearing that the staff was helpful and friendly. We are sorry to hear about your experience with the cleanliness of your room and for the odor you experienced. We hope you’ll reconsider staying with us again the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.