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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else Arrived at 8:30 to find a handwritten note, "on a break, back in 30 mins" leave your phone number and I'll call you. Then was given a room with someone already in it. Internet alternated between sporadic and non-existent. Woke up the next day to prepare for work and discovered I had an iron and no ironing board.
Business response:
Scott, we apologize for the issues concerning your room and service at the time of your check-in. Also, we regret knowing you were unable to use our complimentary internet service. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Horrible management. First the system went down and they couldn't check any one in. When the clerk called her manager. She gave the clerk no help and pretty much hung up on her. Then the WiFi was down all night. Horrible experience will never stay here again
Business response:
Darryl, thank you for choosing us. We offer our sincere apologies for the poor experience you had at the time of your check-in. We consider your feedback very important, and thus it has been shared with the appropriate team, and we will work hard to improve our future guests' experience. Also, your concern is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Manage... read more
Smoked filled roach covered room Reservation was for nonsmoking and I was out in smoking. I provided my confirmation of booking through hotels.com showing nonsmoking and they said it came through to them as smoking. Smoke smell was bad, electric outlets were missing covers cause for a fire, cabinets chipped and falling apart, filthy refrigerator and Kitchenet area. Carpet filthy, fumes from other rooms come through the vent in the bathroom, especially when another room is smoking weed. Smell is horrendous... Even though outs... read more
Business response:
Thank you for the feedback. We are sorry for not accommodating you with the choice of your room and for the difficulties you experienced in it. Your concerns will be shared with the housekeeping and maintenance department for review and action. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Never staying here again no hot water dirty blankets
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The place had roaches and staff was unfriendly..also they claim i didnt have a reservation
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Staff was friendly, helpful. The property needs some tender loving care. Cracked tiles in shower, tub control stuck to shower only, bar for towel missing in shower. It has an AC unit in the room so sleep is sketchy at best. Had I known that one thing I wouldn't have booked it.
Business response:
Daisy, thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
No me gusto el cuarto # 171 olia mal no se si las personas antes de mi fumaron dentro del cuarto y la alfombra olia mal
Business response:
Melvin, thank you for staying with us. We apologize for the smoke odor you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope to host you again in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.