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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was disgusting, room was full of roaches and smelled horrible.
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the odor you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
great service, not so great stay The front desk lady was super nice and so was housekeeping, but the rooms smelled of old food, there was extremely loud people outside, and people on the ground drugged out
Business response:
Thank you for your review. Although you liked our friendly staff, we are sorry for the odor you experienced. Your feedback will be shared with the housekeeping team for review and action. We are also sorry for the noise issue you had from outside. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope to have another opportunity to welcome you back with a much better experience. Sincerely, Hotel Management
After entering our room, within the first 5 minutes we saw several roaches and other bugs crawling on the counter and shower! We immediately went to the front desk and wanted to check out and be refunded, however, the front desk and manager stated that we would get nothing if we left since I sat on the bed upon everting the room so it is considered a “used room”. I would definitely not want to stay there again or recommend it to anyone. They need to treat the rooms for insects! Also our shower was very moldy and need of repa... read more
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider a future stay as we would welcome the opportunity to r... read more
Roaches Filthy carpet- my feet were black after walking on it. Senior with back issues - did not accommodate by delivery of kitchen wares.
Business response:
Thank you for sharing your experience. We are sorry for you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback regarding the cleanliness issue has been shared with our housekeeping team to be more diligent in their work. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never again The first room was do bad that I had to have it changed. The second room didn't smell but poor maintenance door loose, tile falling off. Mole in and on the window Had no choice at this late date but to stay, no extra pillow or cover we had to buy our own. LAST TIME FOR ME.
Business response:
Patricia, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room was dirty, sheets hard hairs, floor was very dirty had a large spill (sticky). Had dirty socks left on floor and Roches. Had no choice but to stay Family member was in hospital. I went to the office to get a cup of coffee and I picked up the empty cup and a roach ran out. Never again!
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Property was very old in nasty room smelled like cigarette smoke bath towels was dirty the sheets to the bed had blood stains on them refrigerator was old and rusty no wash clothes in the bathroom only towels
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.