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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay Police woke us up out our sleep. There was very old frozen meat still in the freezer. Our pillows were dirty.
Business response:
Laynardyia, thank you for choosing our hotel. We apologize for you didn't have a restful night sleep and the housekeeping issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Dirty, smelled like smoke, and saw several bugs The pics of this hotel are deceiving. It was filthy, old, smelled heavily of smoke even though advertised as smoke free and there were cockroaches running around in the middle of the night...and I’m not talking about water bugs. Gross.
Business response:
Rebecca, thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have asked our pest control provider to service our hotel immediately. Sincerely, Hotel Management
Decent accomodations. No hot water at 6pm. None! Staff was rude about extending into a second night despite having available rooms. I did not stay a second night.2
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Awful lied and manipulate guests. They had someone enter the room in the middle of the night drunk
The price was make me reserve here, however, the general experience with the place was not what I expected. the room wasn't clean and the breakfast included is just coffee. I only would recommend this place if you are looking for a very cheap place to stay the night, but again you get what you pay.
Business response:
Hugo, Thank you for choosing to stay at our hotel. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry you were disappointed with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Since... read more
The building was very old and needed to be remodeled badly. The bathroom door was literally falling apart the grout in the shower was disgusting. the burners were awful , There were ants in the night stand and in the bathroom.
Business response:
Thank you for your recent stay at our hotel. We apologize that our facility did not meet your expectations and for the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the maintenance team so that they can take the necessary actions. We have also shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the ne... read more
Unsatisfied I booked a non smoking room the room had a strong odor the tub was not well cleaned tiles were cracked there was pee stains on the floor (both side of the toilet). Since the access to to the room was by exterior corridor both stairs and corridor were dirty. Would not recommend it ☹️
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the difficulties you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Went to 3 of there sites i had reservations for all i was charged for all the bookings but was told there waa no rooms available at any of the locations on top of them charging my card and refusing to refund the money or give me a night to stay i would never recommend or stay at any of the extended stay properties!
I will never ever stay at an extended stay property again. I travel a lot and thought that I would try the extended stay. It was the worst experience I have had from chicken To check out which I did a half hour after I checked in. Stay away from this property and go next-door and pay a little more at the La Quinta which was excellent
Business response:
We sincerely apologize for not meeting your expectations, which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please reconsider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.