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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aire acondicionado defectuoso, las máquinas de soda se encuentran en el cuarto de lavado.
Business response:
Thank you for your review. We are sorry for the issues with the air conditioner and are sorry for the inconvenience. Your feedback will be shared with the appropriate teams for review and action. We hope to have another opportunity to serve you better. Sincerely, Hotel Management
Unacceptable There were roaches in the room. It was very hard to sleep with the bugs
Checked in was ok. I had to wait 2 hours to check in bc system will charge me extra to check in earlier than 2PM. Over the phone I had explained to a lady at Extended that I was driving from Boston to Tampa and I would appreciate it if I could check in early due to the long drive. System doesn't allow it. The bathtub looked like someone spilled nail paint in it. I though it was blood but thank God it wasnt. There was no pots, pans or any silverware in my room. I had to ask for them and thte night clerk told me there was none... read more
Business response:
Thank you for choosing to stay at our hotel on your recent visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
The room was dirty and smelled of dirty socks, rude and unfriendly staff. Even the vending machine was out of bottled water!... Not coming back.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The room was adequate for the price but when we walked in it had a smell that I thought was disinfectant it was overpowering we were only going to stay for a few hours I thought maybe I could get used to it after 2 hours I had to wake up my wife and tell her we have to go I think I'm getting sick my skin was burning and I felt like I needed to throw up I actually thought about calling the fire department we were only there two hours I asked for a refund because the room was unacceptable I found out from another tenant but th... read more
Business response:
It is disappointing to read your review as it indicated we failed in providing you a perfect stay. We apologize for the inconvenience you had when staying here. Your feedback is shared with our housekeeping team to inspect your room and do the needful. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Check in was terrible to say the least. There computers were downso we were unable to check in. That was just the start to mybad experience yo many to mention so i will leaveyou withthis, if at all possible stay somewhere else if you want a enjoyable trip.
Business response:
Thank you for writing us back. It is disappointing to know we couldn’t accommodate you this time. Please accept our apologies for the issue you had with your check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels and ensuring our future guests don’t face the same issues. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.