This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property had bedbugs also the manager on the property Was very rude
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Esta en una buena ubicación. Las habitaciones tienen cucarachas y las cobijas que avían cuando llegamos parecían usadas sucias y manchadas
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issues you encountered and for the insects in your suites. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
Roaches
Business response:
Alphonso, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Garbage place ... NEVER AGAIN!!!!!!!! This place was an absolute nightmare, as soon as we pulled up there were tenants asking us what room we were in . Rooms smelled like cigarette smoke . Rusted stove . Stained toilets , heavy mold in the sink and shower, stains on the bed . As soon as we walked into the room a spider landed on my wife’s head. This place at the most was disgusting. I returned the room keys 10 minutes after checking in . I also called the general manager shirlee and she was zero help . Did not care at all , ... read more
Business response:
Dear Matthew, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Room smelled musty. Mold in bath room. Tv didn’t work. Ants also in room. Given another room but also had mold around tile in bathroom, a couple bugs in bed. Very poor or nonexistent breakfast. Paid $87 for this and a cheaper one could not have worse. Will never book this chain again.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are ... read more
Spend the extra money for a better place No elevators. By mistake, I booked a smoking room and they were unwilling to allow me a non-smoking room even though there was one available and I was willing to pay extra. My fault, but they could have tried to help me.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the lack of elevators you encountered and regret we were unable to provide you the room of your choice. We will share your comments with our team to see what went wrong so that we can improve our future guests’ stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The floors was not clean, stove not clean, hot refrigator, bath tub rusted, shower curtain dirty, sink rusted, small insects in the kitchen and bath room, refrigater out dated. Sofa bed was terrible. I needed to plumbed the toliet before using it.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.