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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and dirty This hotel is in need of a good cleaning and up dates. There was a gap in the door. There were cockroaches. The towels were stained. There was a smashed bug in the tub. The burners were so burned we were scared to use them.
Business response:
Cindy, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We will also share your valuable comments regarding the condition of our property... read more
Roach Motel Our room was infested with bugs and roaches, if we would have gotten in earlier we would have gone somewhere else. We only stayed one night. Also their "free breakfast" consists of coffee and granola bars. We would never return.
Business response:
Tasha, thank you for being our guest and for sharing your feedback. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will give us an opportunity to redee... read more
Mangers and staff are very rude people it no reason to just be nasty we can spend money at any hotel they should treat people with respect the manger shelia is the worst one and to be held as the face on this hotel
Business response:
Thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us another chance in your future travels. Sincerely, Ho... read more
I booked a room for just one night. When my guests and I made it to our room we found the room still messy from the last guests. We quickly went back to the front desk to ask for the bedding to be changed. There was no one available to change the bedding and no more rooms with two beds available. The lady working the front desk was able to get us the night refunded and we stayed at a different hotel. Not the best experience after a long car ride.
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. Thank you for sharing this issue with us. We truly appreciate our guests giving us a chance to correct what we may be doing wrong. We hope you will stay with us again so that w... read more
Ihate that place o did not sleep all night it washard to listen tothe tv people hanging out allnight the people next to me fought all night the police was call it was a night on elm street there i would like my money back it was cheap and lousy place to stay my clothes reek of cigaretts i ask for and nonsmoking room the lady said they were all book up you guys. Or your coporate people should go there be fore sending customers there it was really bad
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.