Extended Stay America Select Suites - Tampa - Brandon

Business response:

Dear Guest, We're truly sorry to hear that your experience did not meet expectations. We understand how important a pleasant stay is and regret that we fell short. Your input helps us identify areas that need immediate attention, and we are addressing concerns across service, cleanliness, and amenities. While this visit was disappointing, we are committed to making improvements that will provide our future guests with a better experience. We would welcome the opportunity to make it right should you choose to stay with us aga... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet your expectations, especially regarding the cleanliness, linen, and towel service. We understand how important it is to have fresh linens and a clean environment, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and management teams to ensure immediate improvements are made. We value your input as it helps us enhance our service for all guests. We hope you will consider giving us another chance in the future... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are top priorities for us, and it’s disappointing to hear that we did not meet your expectations. Please know that we take your concerns seriously, and we will address this with our housekeeping team to ensure proper cleaning procedures are followed. We also appreciate you bringing this to our attention, as it helps us improve. We hope you will give us another chance in the future, and we would be happy to w... read more

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues, smoke smell, and disturbances during your stay. This is not the experience we aim to provide, and we regret that it impacted your comfort. Your concerns regarding staff availability and noise have been shared with our team for immediate attention. We are committed to addressing these issues to ensure a more pleasant environment in the future. We truly appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We take noise and maintenance issues seriously and will address this with our team to ensure a more peaceful and comfortable environment for our guests. We regret that your bathroom was flooded and appreciate your patience. We hope you will give us another opportunity to provide a more pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for not meeting your expectations regarding cleanliness. This is not the standard we strive for, and we will be addressing this issue with our housekeeping team to ensure this does not happen again. Your satisfaction is important to us, and we would love the opportunity to make it right. We hope you will consider staying with us again and allow us to provide you with a much improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the negative experience you had with our staff. This is not the level of service we strive to provide, and we take your comments very seriously. We will be addressing the issue with Leslie and reviewing our customer service standards to ensure all guests feel respected and valued. Your experience matters to us, and we hope to have the opportunity to make it right in your future stay.Sincerely,Hotel Management