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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled horrible upon arrival and it lingered the remainder of the stay. Location is great but the hotel wasn’t what I expected.
Business response:
Thank you for your review. We are so sorry to hear that you encountered some offensive odors during your stay. Thank you for letting us know. We apologize for this great inconvenience and for the bad impression we made on you. Best wishes in your travels.
Won’t be staying there again!!! The service wasn’t the best, the person at the front desk didn’t seem like she knew what she was doing. Once we made it to the room we saw giant cockroaches, i was grossed out but In dyer need of some rest.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
No hair dryer, no iron, no coffee in the room, no cleaning of the rooms.
Business response:
Thank you for your comments. I wish that our accommodations had better met your needs during this stay.
I have stayed at this property in the past but it has definitely gone down hill. I checked in and was given my room keys. I carry all of my bags up to the room to find out the room has not been cleaned. Dirty towels on the floor, trash filled in the trash can, bed not made, etc. I go back down to the front desk and am given another room assignment. I go back upstairs to find out the keys don't work. I go back down again to the front desk. Finally, I am given keys that work. I go in the room and put my things down. I go to us... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit.
The staff were rude, the place was dirty no room cleaning
Business response:
Thank you for this feedback. I'm shocked to know this was your impression of our service and the condition of your room as this is not at all typical of our accommodations. I'm sorry we disappointed you.
We decided not to stay there. The bed was so small and my husband and myself are no midgets. And they had no room with a king bed. They gracefully refunded the money. And we looked elsewhere with hotels.com. In that respect the service was good.
Business response:
Thank you for your feedback. I wish that our accommodations had better met your needs during this stay.
Business response:
We appreciate the great rating and we are so glad you had an enjoyable stay. Thank you!
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This was far one of the worst stays and I travel monthly and I will never stay here again I hated the entire stay
Business response:
I'm terribly sorry to hear this. We strive to provide an outstanding guest experience and it sounds like we disappointed you. We hope your future lodging is truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.