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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty floors and unfriendly staff My floor was filthy and I asked about getting it cleaned up and they told me I could mop it myself. I called guest relations and they never called me back. The manager was informed and never bothered to call me. I stayed last here last year with no problems. The one front desk associate that actually cared was Anthony. The rest of the associates don’t even bother to acknowledge anyone that walks in.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you didn't find the staff accommodating. I met with the staff, and shared with them your feedback to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in Gainesville Florida.
Very bad vibe, people, dirty! I stayed here a couple months ago and had a very bad experience, the manager credited my room and promised the next time would be better! Let’s just say I will never stay here again,
Business response:
I'm sorry to hear about your disappointing stay with us and that it left such a bad impression on you. We work hard to provide a really great experience for guests and just hate that this was not your experience. We wish you the very best in all your future travels.
Walls too thin I like the design of the place but walls too thin floors too thin I could hear everything from the next room. Didn't sleep at all
Business response:
Thank you for taking the time to provide us with feedback on your stay. There’s almost nothing worse than losing a good night’s sleep and we are so sorry to hear that your sleep was disturbed by noise from your neighbors. We wish you only the best in your future travels.
Very clean and comfortable beds but no shampoo or hair dryer in unit. The only thing available in the morning was coffee.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not aware of the lack on amenities. We deeply apologize if this wasn’t explained properly at check-in, however, we are confident this allows us to provide the absolute best price to our customers for a high quality, well maintained room. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other WoodSpring Suites lo... read more
We never made it inside the property. The property was locked and we had to pick up a phone to check in. When we tried checking in they told us that our two rooms with 2 double beds each were not available and that they would give us 4 rooms with 4 beds each. How do you leave your kids to sleep in a rook alone? How does a hotel over book like this? Good thing we found a near by hotel that took us in right away. They were just as shocked with our story.
Business response:
I'm very sorry to hear about you poor experience with our facility. That isn't our standards and I appreciate you sharing this information. We have addressed accordingly with the management staff to avoid such issues in the future.
Business response:
We appreciate you taking the time to rate your recent stay with us. Thank you for your business.
The noise from upstairs guest (children) running, hitting walls, jumping all night long, it stop for about an hour & again the noise. I wanted to extend my stay but the noise
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the noise is truly regrettable. We are very sorry for your experience. Next time this becomes an issue please let us know so we can try to locate a room in a quieter location in the hotel. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Business response:
We appreciate you taking the time to rate your recent stay with us. Thank you for your business.
the smell of the room was awful. I needed to clean all clothes and bags after check-out.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you had a poor experience with us. I met with the staff, and addressed the issue of the odor in the suites to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.