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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a night hostel!!! No family friendly!!! Never bring your child there!!
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
TERRIBLE- Roaches under the pillow, and in the AC Unit - we purposely went with this hotel in lieu of much other cheaper ones aiming for more cleanliness and space. When we first got to the lobby (after hours - around 12 am) the lobby was close. Called the 1800 number and they said they would contact the person on site for them to come and assist me. The person didn’t get to the lobby until 15 mins later. We asked if they could do something about the inconvenience, because at this point we were already tired and not happy. A... read more
Business response:
Thank you for letting us know of an insect sighting, Jhon. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate hearing from you and are confident that your feedback will help us address and improve this issue in the future.
Good location. Roaches in room. Knocked at door 1 hour before agreed check out time.
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
There were roaches in our room..clerk said she'd comp us for the room for 30 dollars..room should have been free after that experience...i do have video footage
Business response:
Thank you for your comments, Ruth . We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
This is the worst place I’ve ever stayed at! When we arrived for check in we had to wait about 30 minutes until someone came to the front desk to help us. Then we were given a room that someone was already staying at and had to go back down stairs and have a new one assigned.
Business response:
Thank you for your review and feedback, Liz. We appreciate hearing how we're coming across so we can continue to improve. We know that efficiency is one of our guests top priorities and we apologize that we fell short during your stay. We hope that based on your feedback we will have an opportunity to improve and earn your business back. Again, thank you for taking the time to give us your review.
Never again! There was poop in my sheets, and the elevator broke down the morning i was leaving, (i was on the 4th floor) the morning staff lady was very rude when I asked what happened. And no one apologized for the inconvience.
Business response:
Alisha, thank you for your review. We are so sorry to hear about your experience with your sheets and the cleanliness of your room and that you got a negative impression of our staff. In addition to our friendly service we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel. Thank you for taking time to rate our hotel. We are disappointed in the 4-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.