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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel called me the same day of check in to tell me they over booked. They could not accommodate me to a near by hotel. I had to cancel and look for another hotel that same day.
Business response:
I'm so sorry to hear that a room was not available when you arrived. There are so many reasons that this can happen and we are never happy to turn away a guest. We apologize for the inconvenience and hope to welcome you here someday soon.
The receptionist was very rude my room was not clean and smelled like mildew he argued and told me to go to another hotel it was horrible experience I will never go back I will go on social media and spread the wood
Business response:
This is terrible and not at all typical of our conditions or our staff response. I'm so sorry this was your experience! Thank you for sharing this feedback so we are sure our attentive, helpful spirit shines through.
Business response:
Thank you for rating our hotel.
It was very clean and felt safe. I didn’t like how when I arrived at 4 in the morning I called the number for someone to come down to check me in and I waited 30 minutes and I called back multiple times and the lady continued to say she was coming but she had an attitude and didn’t even apologize when she finally came down. I asked for late check out and at 11:30 I had 3 people come knock on the door and ask me and I told all 3 of them that I had late check out because I told the lady the night I arrived that I needed late c... read more
Business response:
I'm terribly sorry for the long wait to get you checked in. This isn't the first impression we were hoping to make on you. We appreciate the feedback about the multiple check-out reminder and the negative impact that made on you. We appreciate that you let us know and wish you well in all your future travels.
Business response:
Thank you for taking some time to rate our hotel.
I was a late check in. I booked a 2 bed suite when I got to the room it was a 1 king with a pull out couch. There was no blankets or pillows for my kids. No one was at front desk, no one answered guest services. I had to give my kids the pillows and blankets from my bed, slept miserable al night. The next morning manager gave a credit of 25.00 for inconvenience.
Business response:
I am so sorry to hear about this and apologize again from the very frustrating experience. Thank you for staying with us and for leaving us this feedback.
The place is new and staff friendly, however they don't have an ice machine, they don't have the standard pots, pans or utensils for the kitchen, no dishes, cups or silverware (I was given paper plates and bowls and offered sets to BUY - $30 for kitchen stuff and $15 for dishes), they don't have a coffee maker in room, coffee in lobby doesn't come out till 7:30. There are shady people hanging around exits at all hours of the night and day, which to me it was a bad sign and my feeling was confirmed by another guest I spoke to... read more
Business response:
Thank you for your feedback. We are sorry to hear that you got an unpleasant impression of other guests and that our limited amenities subtracted from your wonderful stay with us. We appreciate hearing from you.
Business response:
Thank you for rating our hotel.
Business response:
We appreciate the feedback.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.