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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i never even got checked in. therefore i couldnt rate my stay
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
Looked nice outside. Newer area. Room was dirty. Had others old food in the refrigerator. Dust everywhere. Roaches.
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your experience. We hope you'll come back for a more typical fresh, clean stay with us.
Disappointed and Disgusted The hotel appearance and cleanliness were great. The problem was there were a lot of drugs in and out. The hallways had the constant smell of marijuana. 3 or 4 o'clock in the morning people drinking and smoking marijuana on the back entrance of the hotel. Will never take my family there again.
Business response:
Thank you for your feedback. We are terribly sorry to learn that you had a disappointing stay. We appreciate hearing your insights and hope your future travels are truly wonderful ones.
Don't have iron, blower, don't clean the room next day. No Front desk after midnight. In overall the experience was disappointment. During the day no front desk either. terrible don't stay here people.
Business response:
Thank you for this important feedback. I'm so sorry you were not aware of our unique approach to lodging and amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We have limited Front Desk hours to help keep our rates affordable and we try to be up front and transparent about this. I'm sorry we disappointed you.
Business response:
We are sorry you did not enjoy your stay with us.
NEVER ANYONE AT FRONT DESK. DID NOT ANSWER PHONES AT FRONT DESK. TOWELS A JOKE.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Business response:
Oh no! I'm so sorry we did not make a more favorable impression on you during this stay.
When I first came in, I had to pay my stay, something that never happened before using Expedia, whatever explanation they gave there.... Thru the hall and elevators everything look I had made a good decision to stay, but the room it self, ugrhhh, smell so bad, like someone was deep frying. I went back to the lobby and guest what? The lobby was close...Super bad night in the smelly room... I woke up at 4am and left...
Business response:
Thank you for your comments. I'm so sorry to hear that you encountered some odors during your stay with us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.