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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found roaches in room. Hallways smell like a kitchen, man walking around with an ankle bracelet. People sitting on beach chairs in back side of property loitering. Undesirables smoking weed in fron and back of property. Elevator is 1 step away from breaking and smelled acinine.
Business response:
Dear Daniel, Thank you for taking the time to share your experience. We sincerely apologize for the conditions you encountered during your stay, including pest sightings, odors, and safety concerns around the property. This is not the standard we aim to uphold, and your feedback has been escalated to our housekeeping, maintenance, and security teams for immediate action. We also regret the condition of the elevator and assure you it is being closely monitored and addressed. Your comfort and peace of mind are important to us,... read more
When we came they not have a keys for room so they open us with master keys!!!$
Business response:
Dear Kiril, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Not having immediate access to your room with a proper key is far from the seamless check-in process we aim to provide. Please know this matter has been shared with the appropriate team to ensure it is addressed and prevented in the future. We appreciate your patience and hope to offer a smoother stay should you return. Sincerely, Hotel Management
I didn't like this hotel. They charged me $1.99 for linen, they wanted to know where I worked. This is there policy. Front desk smelled, room smelled as well. People outside the hotel smoking Marijuana. I will never stay at this hotel chain again.
Business response:
Dear Sylvia, We sincerely apologize for the discomfort you experienced during your stay, including concerns about charges, policies, odors, and the activity outside the hotel. Our goal is to provide a welcoming and professional environment, and we regret that we did not meet your expectations. Your comments have been shared with our team to address the issues you've mentioned and improve the guest experience moving forward. We appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Manage... read more
Do not recommend Not somewhere we would book, again.
Business response:
Dear Shamara, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. While we respect your decision, we’d appreciate the opportunity to learn more about what led to your dissatisfaction so we can address any concerns and improve for future guests. Our goal is to provide a positive and comfortable stay for everyone, and your input helps us move closer to that. We hope to have the chance to serve you better. We look forward to welcoming you back! Sincerely, Hotel Management
The bed frame made loud noises and moved from just sitting on the bed. The frame itself would move on the floor as well as the bed would move on the frame. Only 2 towels in a room booked for 3 nights for 2 people and a cook top but no pans to cook with unless you wanted to spend $30 to rent some from the front desk. The hallways smelled of some kind of funk i cant explain. I would not book again
Business response:
Dear Albert, Thank you for sharing your feedback. We apologize for the inconvenience caused by the bed frame, limited towel supply, and hallway odor. Your comments about cookware availability and overall room setup are appreciated and will be shared with our team to improve the guest experience. We understand your frustration and are committed to addressing these concerns promptly. Your insights help us make necessary improvements. We value your stay and hope to have another chance to serve you better. We look forward to wel... read more
Nothing good to say
Business response:
Dear Daniel, We sincerely regret that your experience did not meet your expectations. Our team strives to maintain high standards, and we are sorry to hear we fell short during your stay. Your comments will be reviewed carefully to improve our services. We appreciate your honesty as it helps us grow and serve our guests better. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
The room I received smells
Business response:
Dear Bryson, Thank you for sharing your feedback regarding the odor in your room. We sincerely apologize for any discomfort this caused during your stay, as maintaining a fresh and pleasant environment is very important to us. Our team has been informed to ensure such issues are promptly addressed and prevented in the future. We appreciate your understanding and hope you will consider staying with us again so we can provide you with a more comfortable and enjoyable experience. Sincerely, Hotel Management
That 1.97 surprise linen fee is the most stupid, ridiculous, moronic, thing I've ever heard of. I got to my hotel room and it's very mediocre at best. If I'm paying a linen tax I would imagine that my sheets towels and etc are the highest quality. Surprise or no not surprising they are not. They are cheap scratchy uncomfortable pieces of fabric. The mirrors are streaky the shower head is disgusting, there is a foul black ring around the drain in the tub. There's no box spring it's just a very uncomfortable hard springy mattr... read more
Business response:
Dear Guest, We apologize that the additional linen fee was unexpected and for the discomfort you experienced with the bedding and room condition. We strive to provide quality linens and a clean, comfortable environment, and your comments regarding the mattress, shower, and mirrors have been shared with our housekeeping and maintenance teams for immediate attention. Your input helps us improve, and we hope to have the opportunity to provide a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.