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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had someone break into my room and instead of ensuring my safety the front desk made me leave with the intruder
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had. The safety and security of our guests are our top priority, and we take incidents like this very seriously. We are reviewing our procedures to ensure such an event does not happen again. We understand the impact this has had, and we deeply regret that this occurred. Your feedback will be shared with senior management for review and follow-up. We appreciate your time and hope to welcome you back under better circumstances.Sincerely,Hotel Management
Great place to stay if you like filth! The elevator was not functioning for most of my stay, and when it was working the interior of the elevator was filthy. It did appear to have been mopped in months. The public areas of the hotel overall were not very clean at all.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with the elevator and the cleanliness of the public areas during your stay. This is not the standard we aim to uphold, and we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made immediately. We appreciate your comments and are committed to providing a cleaner, more comfortable experience in the future. Sincerely,Hotel Management
This was the worst hotel experience ever!! I didn’t even stay! The smell of the hotel and the smell of the room was didgusting!!! I ended up leaving immediately!!! This establishment looks more like a shelter than a hotel!!! The check-in process is unorthodox for a hotel! Never, EVER using Extended Stay again!! Totally DISGUSTED!!!
Business response:
Dear Guest, Thank you for sharing your review with us. We are sorry to learn you had to leave us earlier than expected. We also apologize for the inconvenience you encountered during check-in and in your room. We work hard to provide a clean, comfortable environment and excellent services; therefore, we regret that this issue compromised your experience. We will follow up with our appropriate teams, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity... read more
The elevator was stained with animal urine and smelled horrendous. My room smelled like spray paint and the refrigerator doors were really sticky with what I thought was a spilled liquid. However attempting to clean the sticky residue was unsuccessful. It turns out it was sticky from the touch up spray paint that had melted the plastic on the door. There was a hole punched in the bathroom door. The bed was nicely made with clean sheets After check in I called the front desk to see if they had any ice machines. She told me no... read more
Business response:
Dear Guest, We're truly sorry to hear about the issues you experienced during your stay, including the cleanliness concerns, noise disturbances, and overall condition of the room. This is far from the standard we aim to provide, and we sincerely apologize for the inconvenience and discomfort it caused. Your comments have been shared with our management and housekeeping teams for immediate review and corrective action. We appreciate your recognition of the clean bed, and thank you for bringing these matters to our attention.S... read more
Elevator wast working
Business response:
Dear Guest, We are pleased we were able to provide you with a pleasant stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Our maintenance team is already at work to fix it. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely, Hotel Management
Terrible experience. Tried 2 locations of Extended Stay. Very dirty understaffed and smelly. We to another chain through Hotwire
Business response:
Dear Guest, We sincerely apologize for the experience you had at our property and deeply regret that we did not meet your expectations. Cleanliness and guest satisfaction are our top priorities, and it’s clear we fell short during your stay. We are currently reviewing our staffing and cleaning procedures to ensure this doesn’t happen again. Your comments are invaluable to us as we strive to improve. We hope you'll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Might as well stay under a bridge. Customer service was good. but the room itself was awful it smell the towels had hair on them didn’t feel comfortable at all.
Business response:
Dear Guest, We sincerely apologize for the condition of your room. A clean and comfortable environment is our priority, and we’re addressing the issues you mentioned, especially regarding housekeeping standards. Your comments help us improve and ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to restore your trust in a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.