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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldnt check in and didnt have a room
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Bueno que puedo decir estuve dos noches y desde primer día vimos la suciedad pisos del cuarto y por los pasillos y ascensor, mucho olor a perro, cuando decidimos usar TV le habían robado cable HDMI y mi esposo llamó y trataron pero luego ni el control contestó tenían, primer día no salía agua caliente, ya los otros días si, por eso no dijimos nada y la persona que se estaba quedando arriba hacía demasiado ruido en la hora de dormir y ya cuando ya era para levantarse dormía me imagino, era desesperante escuchar tanta correder... read more
Business response:
Dear Felix, We regret the cleanliness concerns and noise disturbances during your stay. Our team works hard to maintain a comfortable environment, and we will address these issues to improve future experiences. We also apologize for the TV and hot water inconsistencies. Your input is valuable, and we hope to provide a better stay next time. Sincerely,Hotel Management
The room I stayed I had loud noises and slamming doors
Business response:
Dear Maribel, Thank you for your feedback. We apologize for the noise disturbances and slamming doors during your stay. A comfortable and restful experience is important to us, and we regret that this was not the case for you. We will address this with our team to ensure a quieter environment for our guests. Your input helps us improve, and we appreciate the opportunity to do better. We hope to provide a more pleasant stay next time. We look forward to welcoming you back!Sincerely,Hotel Management
There is no staff at night. Room was so bad, pubic hair all in the bed.
Business response:
Dear Aeriale, We sincerely apologize for the cleanliness issue you encountered, as this is not the standard we strive to uphold. Your comments will be addressed with our housekeeping team to ensure a more thorough inspection process. While our overnight staffing may be limited, guest concerns are always a priority, and we regret any inconvenience. We appreciate your input as we work to improve and hope to provide a better experience next time. Sincerely,Hotel Management
The toilet didn’t work they really didn’t care we could t use the facilities
Business response:
Dear James, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Our front desk team is always here to assist you. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
When we arrived it was night and the parking lot and building were so dark we weren’t sure we were at the right place. ⛳️ There was an angry couple at the desk inquiring about a refund. ⛳️ When we mentioned the lights to the girl at the front desk she said she forgot to turn the lights on and flipped a switch. ⛳️ Upon arriving at the room it looked like a low rent inner city apartment.⛳️ The laminate floors were sticky, hopefully from too much cleaning product as they did seem freshly mopped.⛳️ No going barefoot. But the bed... read more
Business response:
Dear Sheilia, Thank you for sharing your experience. We regret that your stay did not meet expectations and we understand how frustrating that must have been. Providing a comfortable and well-maintained environment is important, and your feedback will be reviewed accordingly. Guest concerns are always taken seriously, and we appreciate you bringing these matters to our attention. We strive to create a welcoming atmosphere, and it is disappointing to hear that this was not your experience. Your input helps us identify areas f... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.