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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to change rooms 3 times for poor conditions. This hotel has roaches.
Business response:
Dear Bobbie, We regret to hear that your stay was not as expected. Providing a comfortable and well-maintained environment is important, and it is disappointing to learn that you encountered issues. Guest feedback is taken seriously, and concerns are addressed to ensure a better experience. We appreciate your comments and hope for the opportunity to provide an improved stay in the future.Sincerely,Hotel Management
Place was dirty, it had roaches, the sofa was damaged and dirty
Business response:
Dear Eder, We sincerely regret that your stay did not meet expectations. Cleanliness and comfort are top priorities, and we take concerns like these very seriously. We will address the issues with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable in helping us enhance our guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a better stay. Sincerely,Hotel Management
Disappointed Things to note: -front desk closes at 10:00pm. After which you need to call in and wait for the on call employee to come check you in. -there is no coffee maker in room or in lobby. In fact you must pay extra for a kitchen utensil set ($30) or kitchen ware ($20). -our TV did not work and when we called we were told there was no maintenance worker on site. Overall very disappointed. We really should have spent the extra $$ and stayed elsewhere.
Business response:
Dear Nicole, We apologize for the inconveniences you experienced, including the front desk hours, TV issues, and lack of coffee in the room. We strive to provide a comfortable and convenient stay for our guests, and we regret that we did not meet your expectations during this visit. Your comments will be addressed with our team to improve future experiences. We hope to have the opportunity to provide you with a better stay next time. Sincerely,Hotel Management
Very shady
Business response:
Dear Nehal, We’re sorry to hear that your experience did not meet expectations. We take all concerns seriously and strive to ensure a safe and comfortable environment for all our guests. Please know that we are addressing the issues you've mentioned to ensure improvements moving forward. We truly value your input and hope to have the opportunity to provide a more positive experience on your next visit. Sincerely,Hotel Management
Will NEVER stay at an Extended Stay again . Second or third chance was given , no improvement , that was last chance !
Business response:
Dear J. Mark, We sincerely apologize for not meeting your expectations during your stay. We understand your disappointment and regret that we were unable to provide a satisfactory experience despite your repeated visits. Your concerns are important to us, and we will take them into account as we work to improve. We hope you'll reconsider and give us another opportunity to provide the high-quality service you deserve. Sincerely,Hotel Management
The Floors in the room was oily and dirty, the smell was disgustingly.
Business response:
Dear Manuel,Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our floors were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
The floors were dirty, tub and its fixtures were not clean and there were roaches in the bathroom and kitchenette area.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we take concerns like yours very seriously. Our housekeeping and pest control teams have been notified to address these matters immediately. Guest comfort and satisfaction are our top priorities, and we regret that we fell short. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
A Wolf in Sheep’s Clothing Looked nice from outside, area seemed good with many things in area for food choices. When we checked in the staff had to go upstairs to check if the room was properly cleaned. It appeared ok but as we settled in it was “meh”. A single chair to sit on, a kitchen type chair. Fine for one, but there were two of us. A large empty space for a couch or love seat, but no, just empty. The corners of the room were unclean, cobwebs in ceiling corners as well. Countertops stained, bathtub stained, toilet sea... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your concerns regarding cleanliness, amenities, and maintenance are important to us, and we will address them with our team to improve guest experiences. We appreciate you bringing these matters to our attention, as we are always striving to enhance our services. We hope to welcome you back in your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.