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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worse hotel I ever visited, the rooms strong smell cigarettes. 0 *
Business response:
Dear Jose, We sincerely apologize for the unpleasant experience you had during your stay. The pungent smell of cigarettes in your room is unacceptable, and we regret that it negatively impacted your visit. We are taking immediate steps to address this issue with our housekeeping and maintenance teams to ensure our rooms meet the highest standards of cleanliness and comfort. Your feedback is important to us, and we hope to provide you with a significantly improved experience.Sincerely,Hotel Management
stayed at the property for business purposes, but unfortunately, I couldn't get much work done. The room was in a horrible condition—rundown and seemingly out of order, yet they still placed me there. It was unacceptable; no one should have stayed in that room. They took my money, yet I didn't even have a chair to sit in. The toilet was clogged, and they blamed it on town work outside, but it made for a terrible stay. The place seemed outdated and had too many animals around, which was a problem for my asthma. I ended up mov... read more
Business response:
DearBernadine, Thank you for choosing us for business purposes and sharing your experience. However, we apologize for the inconvenience caused due to the cleanliness issues and understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincere... read more
I requested a reservation for three people and we receive the service for only two people. The elevator did not work and the people with desabilities was include with me in the reservation couldnt up to the room. There are some employess who are not able to deal with a costumer.
Business response:
Dear Juan, We apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear about the issues with your reservation and the elevator accessibility. Please accept our sincere apologies for any discomfort caused. We are addressing these concerns with our team to ensure better service and accessibility for all guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more pleasant stay in the... read more
I paid for a deluxe king with full size sofabed. There was no sofa only place to sit other than the bed was a chair tgat looked like a cat had shredded it. T h e elevators did not work, and to top it all off tgere were roaches in tge roommuch less sofa bed. T h e
Business response:
Dear Laurie-ann, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is valuable, and we regret that we did not meet your expectations regarding the room amenities and maintenance issues. Please rest assured that we are addressing these concerns with our team to resolve them promptly. We appreciate your patience and understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.