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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Business response:
Dear Jose, Thank you for your feedback. We are sorry that your experience did not fully meet your expectations. Your comments are important to us, and we are committed to improving based on your input. If you have any specific concerns or suggestions, please feel free to share them. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Most concerning was that my room door did not immediately lock when I’d close it from the outside upon leaving. It would eventually lock, but I’d have to stand there waiting to be sure. Also, the floors of the room reeked of chemicals and somehow remained both wet and tacky for the entirety of my one-night stay. And the elevator was not operational while I was there.
Business response:
Dear Christopher,We apologize for the issues you encountered during your stay. We understand how important security and cleanliness are, and we regret the door and floor concerns you experienced. We are also sorry for the inconvenience caused by the non-operational elevator. Your feedback is crucial, and we are addressing these issues to ensure a better experience for future guests. We appreciate your patience and hope you consider staying with us again to experience the improvements.Sincerely,Hotel Management
Never book with Expedia again you don’t have a customer service. Your virtual system doesn’t get back to you. You don’t have a phone number and you don’t even even have a Support email. It’s disgusting. Expedia is a danger zone.
Business response:
Dear Maria T,Thank you for sharing your feedback. We apologize for the difficulties you encountered with the booking process and customer service. While we are unable to control Expedia's customer service, your concerns are important and will be shared with them to improve their support system. We appreciate your feedback and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not up to standard Bathroom had live insects in the bathtub. The shower barely worked and there was no shampoo provided.
Business response:
Dear Lorraine,Thank you for your feedback. We apologize for the issues you encountered with the bathroom, including the presence of insects and the malfunctioning shower. Additionally, we regret that shampoo was not provided. This does not reflect the high standards we strive to maintain, and we are taking immediate steps to address these concerns. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity to offer you a more comfortable and pleasant stay in the future.Sinc... read more
The poor hotel !!! The poor service When I come To make check in the elevator don’t works And my friends have disability the hotel at the front desk told me is not my problem And I leave the hotel by 2 am and find other place They don’t give me back my money .. this hotel is poor service
Business response:
Dear Sandor, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the non-working elevator and the lack of assistance with your friends’ needs. We understand how distressing this must have been, and it does not reflect our service standards. Regarding the refund, as bookings made through third-party sites are often managed by them, we recommend contacting them directly. We appreciate your comments and will address these concerns with our team to improve our service. We hope you consider giving ... read more
Dirty rooms , tabaco and marihuana smell in the rooms , noisy , ac does not work , and at the entrance there were 4 guys with no shirt smoking marihuana , bad experience
Business response:
Dear Ray, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness, odor, and noise issues, along with the disturbance at the entrance, do not reflect the standards we aim to uphold. We understand how disruptive this must have been and are addressing these concerns with our team to ensure improvements. Your experience is valuable to us, and we hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
The only rooms available were on the fourth floor and the elevator was broken. We said ok and took the stairs. There was a man at the top of the stairs, just hanging out, who made us (my daughter & I) uneasy. We went into our room and were instantly overwhelmed with a powerful smell of stale cigarettes. I told my daughter to wait in the room “lock the door behind me” and I’d get a key for another room. I took the stairs down and back up - the man still at the top of the stairs - and went to the new room. It had a different u... read more
Business response:
Dear Melanie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,162 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.