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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worse experiences i ever had. Upon arriving around 5:30pm, the outside trash containers were overflowing with trash. Only 1 key card was provided due to the limited number of cards provided for the day. The elevator smelled bad and the carpet was dirty and there was a heavy pet odor in the halls. The listing indicated a queen size bed, but the bed appeared to be a full size. The tub in my first room 406 backed up. In the second room a was switched to 334, the AC unit was not working properly, it seems like the the... read more
Business response:
Dear Don, Thank you for taking the time to evaluate our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Noise, people smoking marihuana in the hotel. Carpets were REALY dirty. Sorry ,never again! I spent the night in a diferent hotel.
Business response:
Dear Enrique, Thank you for the feedback about your time with us. We truly regret to learn about your disappointing experience at our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Manage... read more
We had to pay extra for bed sheets and towels Rooms were semi clean Cable did not work One key per room Seems like they had a lot going on
Business response:
Dear Njegomir, Thank you for the feedback about your time with us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincer... read more
Checked in and room was dirty. Smelled like pee. Seems like people live in rooms. Felt unsafe around other guests. We checked in. Stayed for 30 min and left to sleep in airport instead. No one at desk to check out and complain
Business response:
Dear Priscilla, Thank you for sharing your experience. Maintaining exceptional room quality is of utmost importance to us, and we sincerely apologize for any inconvenience caused due to our inability to meet your expectations. We understand the significance of providing immaculate accommodations, and hence, we will diligently follow up with our housekeeping staff to ensure that every room is flawlessly prepared for our guests. Thank you once again for choosing us, and we value your patronage.Sincerely,Hotel Management
Every establishment has issues so I let alot slide when it comes down to rating. BUT out of key cards to get into the room, roaches, charge for additional towels and no working cable. NEVER AGAIN AND WILL NOT RECOMMEND
Business response:
Dear Erica, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
I didn’t like that the room i pay for was not available, the all- ways Stinks like some one was smoking in them.
Business response:
Dear Amando, Thank you for sharing your feedback. We apologize that the room type you requested was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
Well, apparently they change cable/wifi services to Dish. No one had wifi access and no ones tv worked. They blamed the weather. Well hello, this IS Florida. I have really bad anxiety and PTSD and all I heard all through the night was doors banging and stomping from the floor above me. Needless to say I did not get any sleep!!
Business response:
Dear Maria, We sincerely apologize for the disruptions you experienced during your stay. The issues with the cable/Wi-Fi service and disturbances are regrettable. Your comfort is our priority, and we understand the impact these incidents had on your well-being. Please be assured that we are addressing these concerns to prevent reoccurrence. We appreciate your understanding and patience. If your travels bring you back to the area, we hope to provide you with a more peaceful and comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.