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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a horrible experience staying at the Extended Stay America Tampa - Brandon East property. I had a single night reservation for 2/16/2024. When I checked in at 11pm, I was told by the receptionist that they have run out of room/access key cards. She said that in lieu of the card, one of their staff would use their card to let me in my room. I have never encountered a situation like this where the hotel guest with a prepaid reservation was denied his/her room access key card. I was assigned room number 428. I clearly tol... read more
Business response:
Dear ABHIJIT, Thank you for being our guest and sharing your valuable feedback. We're genuinely sorry to read about your disappointing experience. Please accept our sincerest apologies for the inconvenience and frustration you endured due to the access card issue and lack of assistance. This falls short of the high standards we aim to provide. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure this doesn't happen again. We appreciate your patience and understanding during th... read more
Dirty and false advertising. The floor and walls were filthy. The walls were paper thin. They said on hotel.com that a hair dry was available upon request, but they couldn't find a hair dryer. My wife was furious. The sheets were clean though.
Business response:
Dear JIM, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will address these concerns with our team as we are committed to improving our guest's experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
Horrible
Business response:
Dear shaun, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Hallways smelled real bad, breakfast options were pretty bad and really did not feel like it counted for breakfast included. The room rooms floor was not very clean. They missed obvious trash on the ground and some very weird looking red splashed in the baseboards. The key card deactivated every day. Staff was super helpful and very nice.
Business response:
Dear Madison, We appreciate your detailed feedback and are pleased to hear about the positive interactions with our staff. However, we apologize for the cleanliness and odor issues you encountered. Your concerns will be addressed with our housekeeping team to ensure improvements. Regarding breakfast, we will work diligently to ensure a consistently satisfying experience for all our guests. We value your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Sincere... read more
dirty horrible place smells every where of pot will never stay there again
Business response:
Dear Richard, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Tampa.Sincerely,... read more
There was no couch as advertised. I was told by the front desk that couches have been removed from all rooms. There was no cable as advertised. It did finally start working as we were leaving. There was active mold growing on the ceiling of the bathroom.
Business response:
Dear Guest, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Cheap Rate Cheap Experience The front desk associate said our microwave was out of commission, which was fine, but it already seemed like a red flag upon arrival. Going forward into the night, the elevator was always dirty (from night until morning). The shower stopper would always manage to fall down and pool the water. The shower head had some green rust/mold thing that made it uncomfortable for my husband and I to shower. Also, the amount of noise! Upstairs, next door, down the hall, it was so much noise. Could barely sle... read more
Business response:
Dear Oscar, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.