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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just terrible By far the worst place I’ve stayed at. The rooms look nothing like the pictures what so ever. Things were broken, rusted and dirty. The room smelled like urine, the hallways have an unbearable odor. The room had roaches and spiders! Never again!
Business response:
Dear Guest, Thank you for taking the time to review. We regret to hear about your disappointing experience during your stay. We sincerely apologize for any inconvenience caused. Your feedback is taken seriously, and we are actively addressing the issues you raised to ensure a more pleasant environment for our guests. This does not indicate our usual standards, and corrective measures will be taken. We appreciate your understanding and hope to have the opportunity to provide a significantly improved experience on any future v... read more
Terrible
Business response:
Dear Kobe, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
The room smell of nicotine as if others were smoking in the room prior to my check in. I’m not a smoker or allergic to the smell so this made the stay not very comfortable. Also front desk said they had no other rooms available for a switch. I would not book an extended stay anymore going forward.
Business response:
Dear Patrick, Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
This place is needs a major upgrade. The walls are paper thin and the people that stay there are up all night so don’t plan on getting a good nights sleep. The floors in our room felt like a slip and slide. The towels had stains and barely and toiletries came with the room. The bed is not comfortable at all. The couch in the room looks it was pulled out of the trash. On top of all of that I just felt very unsafe sleeping there. We booked for two nights but checked out a day earlier and slept on a relatives couch instead. Try... read more
Business response:
Dear Robert, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback ... read more
This was a BIG disappointment. We had a king room with a sofa bed. My daughter was to sleep on the sofa bed. When we opened the sofa bed, we were horrified - dirty mattress and no bedding. The bathtub was not safe for someone with mobility issues to use. The staff came up with bedding for her - we doubled up on the bottom sheet and it worked ok, but was uncomfortable. The sofa itself was a total mess - the vinyl was shredding.
Business response:
Dear Ingrid, Thank you for the feedback. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room was not very comfortable. Also, we regret any inconvenience caused by the issue with the bathtub. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Dead cockroach under the chair in the corner of the first room. The heater in the room shorted out and filled the room with a burnt electrical smell. There were large stains on the walls that appeared to be from spilled liquids. The girl at the front desk quickly moved me to a new room that was in better shape, but only just. There were stains on the walls of this room too, and the showerhead was absolutely caked with limescale. The floors were quite dirty as well, in the room and throughout the entire building.
Business response:
Dear Kent, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room and understand that this did not meet your expectations. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper ac... read more
Staff was super nice they did nothing wrong. My review is mostly educational for other renters. I was not able to sleep due to the smell of the room it smelled horrible. The restroom reeked of pee, the room smelled musky and just dirty the only way I can explain the smell is that it smelled like a homeless person that had not taken a shower in about a week it was so bad. The Hotel is in need of a good cleaning it was gross. Floor was sticky, bedding was dity patches on the wall rusting appliances broken fixtures. I was afrai... read more
Business response:
Dear Daniela, Thank you for reviewing your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Hopefully, w... read more
This is literally a roach hotel. I only stayed 2 nights and killed 5 roaches, 3 small, 1 medium and 1 big. The hotel smells horrible and is falling down in pieces. Is supposed to be a renovated hotel but don't look like it at all. The staff during daytime was nice and friendly but not the overnight guy. He looked bothered every time you will ask a question or if you needed anything. I am so glad I'm out of there. The money I spent there was not worth it.
Business response:
Dear Sugenlye, Thank you for staying with us and sharing your experience. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Please know that we are actively working to... read more
Dirty .. Bathroom tub was clogged .. towels and bed sheets smelled mildewed I left within 2 hours of checking I would love to receive a refund First experience at this chain of hotel that I have to leave a complaint and left very unsatisfied
Business response:
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. Thank you onc... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.