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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty - pealing paint in room and cockroach in kitchen
Business response:
Dear Amy, We are sincerely sorry to learn about your disappointing experience during your stay. Please accept our apologies for the cleanliness issues you encountered in your room. We take such matters seriously and will address them immediately with our housekeeping and maintenance teams to ensure a higher standard of cleanliness going forward. Your feedback is invaluable in helping us improve, and we appreciate you bringing these concerns to our attention. Should you reconsider staying with us in the future, we're committe... read more
We pulled into the parking lot to see a beat up car being worked on, people sitting on old milk crates outside their room smoking, people feeding their pitbull in a Home Depot rental van. The property was covered in cigarette butts, and smelled like an ashtray. We checked in, walked into the room, left the keys on the table, then went to a different hotel for our stay. We never used the room. Wasted money.
Business response:
Dear Steven, We sincerely apologize for the disappointing experience you had upon your arrival. It is clear that the state of our property did not meet the standards we strive to uphold for cleanliness and guest comfort. We are addressing these concerns immediately to ensure that our exterior and common areas reflect the quality and service we aim to provide. We regret that these issues led you to find accommodations elsewhere and understand the frustration of feeling that your money was not well spent. We appreciate your fe... read more
Dirty, roaches every corner. Smell like a box of ciggarete. People smoking marihuana kn every corner. It was horrible. Had to leave 3hrs after check in. Never again
Business response:
Dear Suheily, We are truly sorry to hear about the conditions you described during your brief stay. It is certainly not the level of cleanliness and environment we aim to provide. Your feedback is incredibly important to us, as it helps us identify areas for improvement. We are immediately addressing these issues with our pest control and housekeeping teams to ensure that our property meets the proper standards. We apologize for any discomfort caused and understand why you decided to leave. We hope to have another opportunit... read more
The room was very dirty. Dirty linens and towels, roaches and insects. When we complained to the front desk that the room was dirty, the clerk said "oh I believe you." We stayed for one night and checked out a day early with a refund for the second night we didn't stay for.
Business response:
Dear Brad, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will give us a second chance to make a better impression.Sincerely,Hotel Management
Bugs everywhere. First thing I did each morning was check to see where the bugs were. Literal blood splatter on the walls in the bathroom.
Business response:
Dear Ian, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
This was the most disgusting hotel I have ever stated in my entire life. This is the definition of a roach motel me, and my dog stayed here, and my dog left with fleas! Is definitely ghetto. Do yourself a favor and pay extra money to stay somewhere else. Don’t bring your precious pet here either because you will regret it.
Business response:
Dear Eduardo, Thank you for sharing your experience. We apologize for the discomfort and inconvenience you and your pet faced during your stay. We take your feedback seriously and are currently investigating these concerns to ensure they are thoroughly addressed and rectified. Our goal is to provide a clean and comfortable environment for all our guests and their pets, and we are disappointed to have fallen short of this. We hope you will consider giving us another opportunity to prove our commitment to your comfort and sati... read more
This hotel is soooo dated
Business response:
Dear Van, Thank you for sharing your feedback. We appreciate your comments and understand that our facilities did not meet your expectations. We are continuously working on improving and updating our amenities to enhance the guest experience. Your input is invaluable to us and will be considered as we plan future renovations. We hope to have the opportunity to welcome you back soon and provide a more satisfying stay.Sincerely,Hotel Management
Rooms are old structure. Cabinets very old, bathroom no vent, not all lights work. Room size is good, bed average clean, consumables like towels and shampoo and soap are excellent. Grab and go breakfast is good. Staff was friendly. Room is clean.
Business response:
Dear Dean, We appreciate your candid feedback and are glad to hear that you found our staff friendly and that some aspects of your stay, like the grab-and-go breakfast and room cleanliness, were to your satisfaction. We apologize for the issues with the room's infrastructure and lighting. We are currently evaluating updates to our facilities to enhance the overall guest experience. Your input is invaluable as we strive to improve, and we hope to welcome you back in the future to a refreshed and more comfortable environment.S... read more
DO NOT STAY HERE! VERY DIRTY. NOT CLEAN. SMELLS OLD. SMELLS LIKE OLD CIGARETTES. DRUG DEALS HAPPENING IN PARKING LOT. OFFICE CLOSES AT 8PM ON A WEEKEND, HAVE TO USE A PHONE THAT'S BARLEY CONNECTED TO CALL OFFICE AFTER HOURS.
Business response:
Dear Michelle, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.