Extended Stay America Select Suites - Tampa - North Airport

Business response:

Nathan, we want to extend our apologies for not providing you with accommodations within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Derek, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from one of our front desk associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with her. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management 

Business response:

Edwin, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more

Business response:

Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management 

Business response:

Marites, thank you for sharing the specifics of your stay. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We have also noted your additional comment and will share it with the appropriate individuals as we are continually striving to improve our guest experience. We encourage you to try us again in the near future. We are confident you will enjoy a better... read more

Business response:

Sergio, thank you for choosing our hotel for your stay. Although we are happy our location worked well for you, we are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management