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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy sucia y mal olor
Business response:
Dear Rafael, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to host you again if your future travel brings you back o the city. Since... read more
Menos mal solo fue por una noche , porque al ver eso ahí fue terrible y muy decepcionante las personas fumando marihuana desde los balcones .. para mi que estaba con mi hijo fue bastante desagradable .. para nada seguro lo vi ese hotel .. no lo recomiendo
Business response:
Dear Suleidis, Thank you for choosing our hotel for your time. We are sorry for the inconvenience you experienced during your stay. We have strict policies prohibiting smoking in certain areas and don't accept any illegal activities within the premises. So we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you again to our hotel.Sincerely,Hotel Management
The hotel alarm woke everyone up 1am -3am and not one staff member sent an appology.
Business response:
Dear Gary, Thank you for sharing your stay experience with us. We always want to provide a restful night's sleep for each guest, so we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your good night's sleep. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Sincerely,Hotel Management
I found this hotel very DIRTY, Toilet would not flush, room stinks, and window locks were broken. I requested a total refund of My money and I left. Was not as advertised! Very very disgusting and dissatisfied!
Business response:
Dear Daniel, Please accept our apologies for not meeting your expectations regarding the condition of your guest room and any oversight in our hotel areas. We understand how important it is to have a clean and well-maintained room, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay, and we regret you ended up canceling with us. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
Couldnt sleep. Didn't feel safe. My dog guarded the door all night We arrived late and it was dark. No signs to indicate driveway. Hardctime finding the place. Dark and scary. Day staff seemed friendly. Left after one night
Business response:
Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Tampa.Sincerely,Hotel Management
Business response:
thank you for your response.
I entered the room, and saw the bed was neatly made. However, I went into the bathroom, and saw a bath mat/towel was on the floor, and was dirty. I did not see a stack of a clean towel set: bath towel, wash cloth, bath mat/towel. Later, I did see two bath towels in one spot and some wash cloths in another. Why were they in different places, and no bath mat? The next day, the bathroom light went out, and there was a bug on the shower wall. I told all of this to the staff. I was informed that housekeeping was only once every 2... read more
Business response:
Dear Rashmi, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will consider it as we continue to improve our services. Please know that we take cleanliness and guest satisfaction very seriously and will ensure that all issues are addressed promptly. We hope to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
There was roaches in the room I was in.
Business response:
Thank for your response. We are an outdoor hotel. That is not an excuse, but facts. We understand that occasionally we will have pest get inside the room. For that reason, we have Eco-Lab come out at least 1 time per week to spray for pest. If you have further needs, please reach out to the front desk and we will submit another work order for that to be completed immediately.
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.