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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like the fact, i had to call and wait to check in, at the same time my room card was not working so i had to call again to get it to work, why can we have someone at the front desk, why is to room not clean dorr not working,why was there no soap or towels ready, why do i have to use my own it was a terrible stay
Business response:
Dear Uziel E, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
very unprofessional
Business response:
Dear David, thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Thre room was old and outdated. The carpet and floor were dirty. There was not a trash can in the room. The worst part was the worn out mattress I had to sleep on. The toilet doesn't flush properly.
Business response:
Sorry, please give us a chance to make this right.
Customer service was not friendly they never explained the towels that we only get 3 towels the whole stay the heat in the room didnt work the dogs in the rooms barked all night. The front desk was not at all helpful .just wont be staying thier any time in my future .so sorry .
Business response:
Dear Pam, thank you for choosing our hotel during your recent visit to our area. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Rude front desk person
Business response:
Dear Lisa, we are sorry for your issues with our front desk associate. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Malo malo Los extended stay son uno de los peores hoteles qué hay para quedarse. Ayer cuando llegamos para hacer el check in nos informaron que no teníamos ninguna reserva con ellos, que hotel.con no hace reserva con ellos, luego le mostramos la reservación y nos dijeron que no nos darían alojamiento por causa de los afectados por el huracán Ian (de cierta manera me sabe ti feliz el hotel era una porquería) les preguntamos al encargado si harían algún cobro a mi tarjeta de banco y nos respondieron que no, bueno para mi sorpr... read more
Business response:
Dear Ileana, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We apologize for the frustration; however, we're glad our hotel settled your issue with the charge. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
I have stayed at many extended stays but this particular property is filthy. Open consumption of illlegal substances, flush doesnt work, disgusting smell, dirty carpet, no elevator, this is less than a 1 star property and way over priced than what its actually worth.
Business response:
Dear Varun, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we c... read more
This property was disgusting human feces outside my room door with a milk gallon full of urine, bathtub had footprints in it and dirty thongs left in the room. The also smelled like an old stale ashtray that was wet and hasn't been emptied in months
Business response:
Dear Veronica, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments. We are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you fo... read more
No pude quedarme en el establecimiento porque no tenía a ninguna persona en la resection
Business response:
Dear YOSVANI, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.