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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was really the worst experience I ever have. The hotel is so dirty, the sheet was not changes, hair are everywhere on the wall, towel, bed. You can hear people talking outside your room around 3am. I checked out ahead of time and switch to another hotel and never get my refund. Please choose other hotels if you can!
Business response:
Dear DI, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. Our concerned team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please give us a second chance to serve you again. SincerelyHotel Management
Carpet was very dirty. Some countertops were not clean.
Business response:
Dear Christopher, Thank you for choosing us. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and our housekeeping team will address this appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
I booked the room and when I arrived at 2am from a late flight the lobby was close so I called the lobby desk and they said they were over booked even tho I had a reservation and my credit card was charged 😡
Business response:
Shelita Arrived at 1:57am. Well past the check in time via the reservation. Shelita did not call us to let us no she would be arriving late, and because she used a 3rd party, it limits the functions that we have available to us at the site. These reservations are straight forward but limited. We were able to give Shelita a 30% discount after the fact (All though policy doesn't allow this, the GM made an exception).
The room #366 needed major repairs. Soft areas in the floor around the bed. Electrical outlet malfunctions. The general manager was very rude and judgmental at check-in. There was no manager in the front office for over 30 minutes when checking out. I will never book at this location. The two females that worked the front desk on Monday and Tuesday evening were very professional and polite. They tried to accommodate my concerns.
Business response:
Dear Bathsheba, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback has been shared with our team for review and action. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Business response:
There is no information to correct.
Just gross
Business response:
Dear Kristen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Edificio descuidado en la habitación había cucarachas el baño estaba horrible no parecía un hotel en los estados unidos
Business response:
Dear Beatriz, Thank you for staying with us. Please accept our apologies if our services were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Also, we regret you were not entirely satisfied with the quality and condition of our accommodations and felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals fo... read more
Business response:
nothing to correct.
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.