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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience will not stay here ever again will not suggest anyone stay here
Business response:
We are sorry that you didn't have a wonderful experience. Thank you for your feedback.
I booked a room on 3/6/21 at Woodsprings Inn in Tuscaloosa. I redeemed a reward night, and only paid $9.75 for the room
Business response:
We are sorry for your inconvenience. There was a system error that night and your reservation did not populate and we could not honor the $9.75 rate.
Uncomfortable stay We arrived fairly late for our overnight stay but the property appears to be like the images on line. However it’s not. The door wouldn’t lock completely so we had to use a chair in front of it. The window was also stuck open. It was very uncomfortable considering how cold it was that evening. There was also an assortment of lady bugs collected around the bathroom fixtures.
Business response:
Thank you for taking the time to review your stay, Chatney. We can't tell you how disappointed we are to see that our super helpful staff was not able to address the issue with the door and the window. They work hard to address these types of problems immediately and we are terribly sorry that this did not happen. We can assure you that we will address your concern with the team at the property directly to improve in this area for all our current and future guests.
I liked literally nothing about this place full of roaches bad staff wasn’t helpful at all
Business response:
We are extremely disappointed to read that this was your experience with us, Demarkus. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Let this be your last option The hotel is infested with roaches , smells horrible and the elevator is unbeatably nasty
Business response:
Thank you for the review of your stay, Alexander. We can't apologize enough for the possible pest sightings, and unpleasant odors. this is not at all the clean and exceptional stay that we intended for you and can assure you that we will address these concerns with our pest control provider and housekeeping team for immediate action and resolve. Thank you for letting us know about your stay and we do wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
There was ROACHES in the first room we were given. They gave us different rooms and their were fleas all in our bed. We were eaten up when we got up the next morning. We got non smoking rooms and our room reeked of cigarette smoke even though we requested non smoking rooms due to breathing issues.
Business response:
We are so sorry that we could not meet your travel needs and give you a room for your relaxation. We are always striving to improve. Thank you for your feedback.
The property had roaches really bad I left around 2 am when I saw all the roaches. Hotel smelled bad!!!
Business response:
We are extremely disappointed to read that this was your experience with us, B. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
hate it There were roaches everywhere and it smelled of nothing but cigarette smoke
Business response:
We are sorry that you were not happy with your stay. When you spoke to me, you said that your departure was due to a family emergency.
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.