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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We're sorry to hear your stay was not fully a positive one. Thank you for choosing Value Place and we hope you will choose to stay with us again in the future.
Their customers are not their priority I booked my room a couple weeks before my travel date and never once received notification that there might be a problem. After picking up my rental and grabbing a bite to eat, I arrived at about 10:30 pm. As I entered the lobby I see a roll up door over the reception area indicating that they were closed. I see a sign with their hours of operation next to a phone and after hours instructions. I follow the instructions and a woman answers and proceeds to tell me that a construction comp... read more
Business response:
We are sorry to hear you experienced issues during your check-in. We have contacted the hotel to address the issues you brought to our attention. Thank you for your review.
Overrated The heat did not work, the water in the tub did not get warm yet alone hot. The locks on the entry doors did not work. Just horrible!
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Living on the edge Room was not cleaned except 3 days before checking out. I stayed for 3+ weeks I would not let my wife stay there by herself. I got what I payed for. I would stay again for the same price ($25/night) but that offer is not available anymore. I travel for work and need to stay in Tuscaloosa from Monday to Friday's
Business response:
Thank you for commenting on your recent stay at Value Place. Guest feedback is always welcome and we use it to help gauge how we are doing delivering excellent customer service to our guests. I do apologize for your room not being cleaned during your extended stay with Value Place. We do hope you will consider staying with us again in the future.
Floors were dirty & sticky. Elevator was filthy. Bed was uncomfortable. No coffee pot.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
College Tour Stay We stayed at another place for our first night and should've stayed there. This place was almost double the price (140 versus 80), not as comfy, there was a lingering odor and we spotted 2 roaches. Too bad we couldn't cancel bc it was same day. Also, they called so we wouldn't come early because rooms weren't ready. Wifi cost an extra $3 bucks and no free breakfast like the other place. Sorry never again
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Value Should Include Quality I was expecting Extended Stay quality instead got a no frills hotel with a pest problem. Since the hotel allows smoking, the common areas: lobby, elevator, stairwell, and snack machine areas, smelled like smoke. Don't expect any housekeeping service during your stay. The pests (roaches) and smoke are the main reasons my family and I will not stay here again.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Business response:
We apologize for the negative experience you encountered. If there is anything we can do to improve our guests experience in the future please let us know.
Our room was horrible, the bed was ridiculously uncomfortable, there was roaches in the refrigerator and spiders in the bathroom,the guy in the font office was very rude, he had to make my room key multiple times to work on my door, not very sound proof at all;I could hear people running up in down the hallways! Overall it was a horrible stay and will never stay in another value place again!
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.