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4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On arrival, the room was not clean (there was mud from shoe treads loose on the floor) and the refrigerator had raw, ground, beef and a jar of pickles in it. It was also dirty from a spill of some kind. The front desk staff, who were a nice as they could be, assured us it would be cleaned in the morning and they would comp the room for the night since we were planning on a 4 night stay. When we returned to the room after dinner, there were numerous, large, roaches climbing around on the front of the refrigerator. We immediat... read more
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Screw This place Nastiest hotel I’ve ever stayed in EVER! I’ve traveled for work for 5 years and stayed in a lot of low end hotels but this place should be condemned. Don’t stay here it’s not worth it
Business response:
Thank you for your review. We are so sorry to hear that you had such a negative experience during your stay. We have passed along your feedback and we wish you the best in your future travels.
Omg I wouldn’t let my ex wife stay there This isn’t a hotel it’s short term housing for illicit narcotics dealers. The halls smell the bed is like a rock. The tv only worked sometimes I picked it because it had a kitchen and I didn’t want to eat out all the time. But nothing is supplied, not pots pans plates nothing. There are parties going on constantly and an ever present Hoodlums playing their music loudy from their cars while drinking beer in the parking lot. I was surprised to see how well this hotel was rated. I’m not ... read more
Business response:
Thank you for the detailed feedback about your stay. We are so sorry to hear your stay included negative experiences rather than the positive ones we work toward providing. We are looking into the issues you mentioned and wish you all the best in your future travels.
I was planning on staying for a week. I checked out the next morning. People roaming the halls all night. Noisy, dirty, bed was extremely uncomfortable. It felt like a fold out sofa mattress. The area felt unsafe. I would never stay again. You get what you pay for. I had paid for a full week but left after one night. I would have left the same night but it was too late to find other accommodations.
The hotel staff was the only thing good about this hotel. The front desk lady was very nice. However, we booked a non-smoking room online and when's we arrived at the hotel the only rooms available were all smoking. I have asthma so this is extremely dangerous for me to breathe in. Because this was the only room available we had to settle. When we arrived in our room we found a dirty blanket on the top layer of the bed, broken cork board on the wall that was barely hanging on, and the refridgerator door was so covered in smo... read more
Business response:
I'm glad to see that you found our staff pleasant. I'm sorry that you did not enjoy the rest of our stay.
This room was the worst room I have ever stayed in .
Business response:
I'm sorry you did not enjoy your room.
Not good Incredibly uncomfortable mattress. Maid service didn't clean the room during my stay.. Dirty napkin left in the room. Loud noises at night, maybe from the elevator, some from other guests.
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
We were told you can just leave. We both have allergies and smoking kills us. We requested a non smoking room due to this and not once was we told that we may or may not get one. Upon arrival to our room we instantly noticed strong smoking odors. We went down to the front desk and was told that we could not be accommodated and we could just leave. What a joke.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
It’s a nope for me. We arrived at the hotel at 1:08 in the morning. We had to call someone to check us in because it was after hours.. which is understandable. It took 30 minutes for someone to finally come and assist us. Then it took forever for us to get into our hotel room because the guy didn’t know what he was doing. We didn’t get into our room until 2:15am. You can hear people stomping around above you, talking all night, and it was just super uncomfortable to stay in. I wouldn’t come back at all.
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.