Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center

Business response:

Dear mark, Thank you for your feedback! We’re glad to hear you found our location easy to find and that the check-in process was quick and efficient. At Extended Stay America, ensuring a smooth and hassle-free experience for our guests is always a priority. We appreciate you choosing our hotel and hope you had a pleasant stay overall. We look forward to the opportunity to host you again in the future and make your next visit even better. We look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Paige, We sincerely apologize for the experience you had during your stay. The safety and comfort of our guests is our top priority, and we take concerns like yours seriously. We are reviewing our security procedures to ensure better handling of such situations in the future. We appreciate you bringing this to our attention and will take steps to improve. We hope to welcome you back for a more positive experience next time.Sincerely,Hotel Management 

Business response:

Dear Karen, Thank you for your feedback. We apologize for the inconvenience caused by the dripping pipe, non-functional light switches, and the absence of a trash bin in the bathroom. These are not the standards we strive to maintain, and your concerns have been shared with our maintenance and housekeeping teams to address immediately. Your comfort and satisfaction are important to us, and we’re committed to making improvements. We appreciate your understanding and look forward to welcoming you back.Sincerely,Hotel Managemen... read more