This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our staff made a positive impression and were helpful during your stay. We apologize for the noise caused by people gathering outside the rooms and understand how this can impact your experience. We will look into ways to address this issue to ensure a quieter environment for our guests. Additionally, we appreciate your comments regarding room renovations, and we are actively working on improvements to enhance the overall guest experience. We hope to welcome yo... read more
Good customer service reps.
Kitchen had no supplies
Business response:
Dear GAYLE, We apologize for the inconvenience caused by the lack of kitchen supplies in your room. We strive to provide all the essentials for a comfortable stay, and we regret that we fell short in this instance. Please don’t hesitate to reach out to the front desk for any items you may need during your stay. We appreciate your input and hope to welcome you back for a more complete experience.Sincerely,Hotel Management
nothing additional
Business response:
Dear vashti, Thank you for your review. Your feedback is important to us, and we will continue to work on areas of improvement. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that this was not reflected in your visit. We hope to have the opportunity to welcome you back and provide you with a better experience at Extended Stay America in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,808 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.