Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service you received from our excellent associates and that you loved the ambiance of our hotel. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Leon, thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Cynthia for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Warren, thanks for recommending Extended Stay America. We are happy to read that you enjoyed your visit and found us to be a good value. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will visit us again the next time you are in our area! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest. We are sorry we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management