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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sirah is extremely nice and pleasant to be around. Great customer service. Amin yansaneh is very well mannered and always takes care of me. Great place
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Sirah and Yansaneh are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Carrie, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I booked a two bedroom smoking and it was not available I was really upset
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
There were no towels in the rooms. There was 2 wash clothes and 2 hand towels but no actually body towels. The bed had stains on it that looked like dark black bugs. And there was no TV guide list in any of the drawers.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Et helt udmærket hotel. Et helt udmærket hotel, når du er den østlige del af Germantown. Har boet her mange gange.... Du får hvad du betaler for...
Business response:
Anders, we appreciate your loyalty towards Extended Stay America and the feedback about your experience here. it is a delight to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
They only provided two pillows and not very good ones. The kitchenette was not stocked with any dishes, nor pots and pans, nor a coffee maker, you had to get them from the front desk and when we asked for them, they were out of most of everything, including a coffee maker and only were able to exchange two towels for one, they were out of anymore clean big towels. The hair drying was broken. Other than that the office staff were friendly and the place was clean. Reasonably priced, but don't expect a lot of amenities.
Business response:
Thank you for being our guest and for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback regarding lack of in-room amenities is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Always nice here and friendly. I’ am always helped
Business response:
Thank you for your recent return to Extended Stay America. It is wonderful to know we were able to provide you with another outstanding stay! We graciously appreciate your comments about our service. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Friendly staff. Front desk female manager is very diligent
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
It was great wonderful staff and location close to everything
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.