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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean. The amenities I think are very poor. The front desk staff are somewhat helpful. On my second day staying there I had to switch rooms because the door was not locking and when I got to my room the door was wide open. Scary!!!
Business response:
Thank you for being our guest. Although you liked your well-kept room, we are sorry for the issues you encountered. We have alerted our maintenance team about the door lock, and they are fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I did not like the breakfast they should have some sort of eggs or home breakfast i mean it's called extended stay with the theme of a house great breakfast will make worth the price to stay there
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Nice staff and good environment keep the good work
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service you received from our excellent associates and that you loved the ambiance of our hotel. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Cynthia was extremely helpful and genuine. 4.5 out of 5 stars
Business response:
Leon, thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Cynthia for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.